- 8 hours (Approx.)
- Hotel pickup offered
- Mobile ticket
Attention water lovers: Paradise awaits at Xel-Há, a natural aquarium located along the Riviera Maya. Angelfish, iguanas and other wildlife complete your jungle tableau, as you explore a lagoon, cenotes, caves and a hidden beach. Bike around the lush grounds, or simply laze down a river in an inner tube. Satisfy hunger pangs with the flash of your wristband for all-you-can-eat burgers, seafood, Mayan cuisine and more. This all-inclusive tour, perfect for families, includes round-trip hotel transport from Cancun.
- Hotel pickup and drop-off
- All-you-can-eat buffet
- Access to showers, lockers and towels
- Use of snorkel equipment and inner tubes
- Life vests
- Entry/Admission - Xel-Ha
- Optional activities
Tour departs from most Cancun hotels
Hotel pick up is from 7:00am - 7:30am (exact pick-up time will be provided at time of reconfirmation) Confirmation must be done with customer service.
Hotel pickups commence approximately 30 - 60 minutes prior to this time, exact pickup time will be advised on reconfirmation.
Hotel pickups commence prior to this time, you must contact the local service provider to verify your exact pickup time.
Tour finishes between 5:30pm and 7:30pm
After morning hotel pickup in Cancun, travel south and arrive 90 minutes later at Xel-Há, located on an inlet along the Riviera Maya. Your all-inclusive admission ticket gives you plenty of opportunities to get to know this beautiful natural aquarium.
Your itinerary is up to you, but definitely pocket a map after entering Xel-Há, filled with a lagoon, cenotes and creeks formed by the underground rivers flowing out to the Caribbean. To preserve the park’s ecology, please note that only biodegradable sunscreen is permitted (available for purchase on-site).
You might begin your day at the lagoon, where you can place your belongings in nearby lockers (locker use included), and pick up snorkeling gear and towels (rental provided but deposit required). As you swim in the glittering lagoon, explore its edges for optimal views of a variety of angelfish and rays.
In the mood for a stroll? Wander the maze of paved trails through Xel-Há's lush jungle, and along the way, catch glimpses of tropical birds, iguanas and other wildlife. Come upon a floating bridge, cenotes, caves and a hidden beach. When you need a break, plant yourself on a lounge chair and admire views of the lush forest.
Pick up the pace again and ride the tram, bicycle or walk to the top of the river, and climb aboard an inner tube. Float past mangroves, down the river, and if you seek thrills, there’s a spot where you can leap off a cliff into the water below.
When it’s time for snacks or lunch, head over to one of the park’s five restaurants. Whether you want to chow down buffet-style or prefer a sit-down meal, your all-inclusive entry gives you flexibility, as much food as you'd like, as well as bottomless beverages, alcoholic and nonalcoholic alike.
At the end of your satisfying day exploring the waters and jungle of Xel-Há, you’ll be taken back to your Cancun hotel.
Hotel pick-up is offered for this tour. Note: if you are booking within 24 hours of the tour/activity departure time, we cannot guarantee hotel pick-up. Once your purchase is complete, we will send you complete contact information (phone number, email address, etc.) for our local operator to organize pick-up arrangements.
- Confirmation will be received at time of booking
- For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
- Important: Children must be accompanied by an adult
- Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
- Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
- Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
So much thigs to do and very relaxing! Worth of going!! Definitely will be back next mexico vacation!
Amazing relaxing tour and lots of fun activities,don't forget to visit lighthouse.
A pretty good park. It is like a huge jungle around a lake. The lockers and towels are free to use. There are a few different restaurants, all buffet style, with alcoholic and non-alcoholic drinks all included. The activities included snorkeling, cliff jumping, tubing, zip-lining, a really tall water slide shaped like a lighthouse, and some caves/cenotes to check out. The shuttle picked us up from our hotel at 7:30am, arrived at the park around 9:30am, and took us back to the hotel at 6pm.
There are a ton of other activities that can be scheduled but cost extra pretty expensive. These include walking with dolphins, swimming with dolphins, stingray encounters, swimming with manatees, zip-biking, riding a speedboat, etc. I didn't book any of these extras.
Tip: USE BUG SPRAY. I got a ton of mosquito bites from this park, so many that it looks like I have the chickenpox.
This was an amazing trip to take, there is a lot to fit into one day but we managed to spend time snorkelling in the huge lagoon where we saw lots of different varieties of fish. Our daughter then did the dolphin experience, which was magical, and a must for anyone who hasn't done this before. Be warned though, the photo packages for the dolphins are very good, but also very expensive so make sure you take extra money if you want these. We then went on the Adrenalina speedboat which was absolutely wild, great fun, and a must for all thrill seekers, The day was rounded off with a relaxing float down the lazy river where we passed cliff jumping and zip lines. Lockers, showers and towels are all provided and the food and drink is plentiful and pretty good. Overall this trip was excellent value for money.
Awesome experience....a must do item when traveling in Mexico. Plenty of food and activities for a couple or family.
We had so much at the park!! It wasn't enough so we love to go back again next time!!
This was most memorable time spent with my kids for a long time
This is a nice tour, we were pick up on time, on the way to Xel-Ha we were given an explanation of what to expect when you got there, and they told us where to meet after the park for the ride back to the hotel... Everything worked as advertised and as expected, the crew was helpful through the ride...
Once a the park, all the staff is great, it is a beautiful park, they have great food, plenty of things to do and spaces to relax... The river ride is awesome, and there is plenty of snorkeling and activities to keep you busy all day... Great experience, worth every cent, highly recommended...
Always a fun time at Xel-Ha! I appreciate Viator. I always know that I will get picked up promptly and have great people transporting us.
This tour was great! We are a family of 5 with a 20 yr old, a 16 yr old and a 9 yr old. The obstacle course and zip lining was a huge hit with the kids! We loved the snorkeling and seeing the huge sting rays and other colorful fish. We saw the most fish and sting rays towards the bridge.
Sea Trek was very good. All inclusive food is Okay. Dolphin interaction was good for young and old. Park was clean and well maintained. Staff was friendly and helpful.
This is a mixed review because we loved Xel-Ha but you need to seriously rethink if you are booking this from Cancun. The original bus took us one hour to pick up everyone from the different hotels THEN we were switched to another bus that took another hour and a half to get to Xel-Ha. Once we got there, our tour guide tried to upsell us on everything under the sun and ate up another almost 20 minutes of our time. When you only have a day, 2-1/2 hours on the bus and 20 minutes listening to upsales is too long.
The park itself is beautiful and pristine. We loved it! Good snorkeling is found where you see the fish flags throughout the park. Our favorite was the lazy river and floating through the mangrove forest canopy - truly breathtaking! I wouldn't hesitate to recommend this park if you were traveling from Playa del Carmen. I would not recommend this park if you are traveling from Cancun. You lose too much of the day on the bus. Should you decide to do it anyway, take clothes to change into once you are done swimming. It will make your travel time much easier on the way back!
We did the Xel-Ha trip. We had so much fun. The snorkeling was was fun. My favorite was the zipline. I was very impressed how organized they were with transportation. The food and drinks were great. Would highly recommend to this excursion.
What a great way to spend the day relaxing in the water and sun of these natural rivers and water ways. They picked me up at the agreed upon location, and after organizing everyone, we were on our way. It was nice not having to worry about how to get to the Xel-ha, and since everything was included even adult beverages, I didn't have to worry about carrying a wallet or paying, except for the extra activities at the beginning. It also seemed like we got in without having to wait in a huge line. In all, I would definitely recommend this tour.
Xel-Ha is a must see if you're traveling to Cancun. They picked us up promptly from our hotel and were very organized when it was time to go back to our hotel. Xel-Ha is amazing, I highly recommend doing the the dolphin trek, a one of a kind experience. The all inclusive buffets were really good!
This was a full fun day with lots to do. Park is very pretty, snorkeling and tubing was a blast. The all-inclusive was great. Very well organized.
Loved this place, the snorkelling was excellent and so was all the other activities