- 9 hours (Approx.)
- Hotel pickup offered
- Mobile ticket
Spend a day splashing around Xel-Há, a natural aquarium located on an inlet along the Riviera Maya. Snorkel and swim in a lagoon, float down a river in an inner tube, or go bicycling and rope climbing. Plus, check out cenotes, caves and a hidden beach. When hunger strikes, enjoy your choice of Mayan cuisine, burgers, seafood, among other included meal options at the park’s various restaurants. Round-trip hotel transport from Playa del Carmen is included.
- Hotel pickup and drop-off
- All-you-can-eat buffet
- Access to showers, lockers and towels
- Use of snorkel equipment and inner tubes
- Life vests
- Entry/Admission - Xel-Ha Park by Xcaret
- Optional activities
Tour departs from most Playa del Carmen hotels
Hotel pickup is from 7am to 8am (exact pickup time will be provided at time of reconfirmation) Confirmation must be done with customer service.
Hotel pickups commence approximately 30 - 60 minutes prior to this time, exact pickup time will be advised on reconfirmation.
Hotel pickups commence prior to this time, you must contact the local service provider to verify your exact pickup time.
Tour finishes between 5:30pm and 7:30pm
Start your day with hotel pickup in Playa del Carmen, and after a 35-minute ride, arrive at Xel-Há. With your all-inclusive admission ticket, enjoy a variety of activities offered at this natural aquarium situated along the Riviera Maya.
Underground rivers stream out to the Caribbean Sea and form a unique set of lagoons, cenotes and creeks at Xel-Há, making this location an ideal spot to explore natural formations and marine life. To protect the ecology of the park, please note that only biodegradable sunscreen is allowed, available for purchase on-site.
Take a pocket map after entering the park, and head over to the lagoon. Here, pick up snorkeling gear and towels (rental provided but deposit required) and stash your personal items in nearby lockers. For the best views of tropical fish and rays, explore the sides of the lagoon, and marvel at the turquoise and emerald green waters.
Alternatively, take the tram, walk or bicycle to the top of the river, and climb into an inner tube. Pass by lovely mangroves, float lazily down the river, and if you’re feeling adventurous, take the opportunity to jump off a cliff into the water below.
Stroll along the myriad of paved trails through Xel-Há's lush jungle, and along the way, check out the native birds, iguanas and other wildlife. As you meander, explore the floating bridge, cenotes, caves and a hidden beach, each of which is home to more exotic flora and fauna. When you need a break, there are plenty of areas with lounge chairs to rest your feet and enjoy views of the park.
Feeling hungry or thirsty? Your all-inclusive entry includes food and beverages at the park’s five restaurants, with buffet-style and sit-down meal options, offering Mayan dishes, burgers, seafood, alcoholic drinks and nonalcoholic refreshments.
At the end of your fun-filled day at Xel-Há, you’ll be taken back to your Playa del Carmen hotel.
Hotel pick-up is offered for this tour. Note: if you are booking within 24 hours of the tour/activity departure time, we cannot guarantee hotel pick-up. Once your purchase is complete, we will send you complete contact information (phone number, email address, etc.) for our local operator to organize pick-up arrangements.
- Confirmation will be received at time of booking
- For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
- Important: Children must be accompanied by an adult
- Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
- It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
- Child prices are age dependent. From 5 to 11 get half off the adult ticket price. Under 4 years old have free admission, must be registered on ticket.
- Optional activities include: Swim with Dolphins, Dolphin Trek, Sea Trek, Snuba, Manatee Encounter, Stingray Encounter, Zip Bike, Temaxcal.
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
The park is well-planned and well-managed. There are plenty of stations with lockers, restrooms, showers, and changing rooms, and plenty of activities for all ages. The river float alone was worth the price of admission.
This park is so BEAUTIFUL! So much to do and the bike zip line was an amazing experience! The snorkeling was better there than in the ocean!
Over priced additions available when you enter the property, but just about the best days anyone can have!
A great experience while in Mexico. Transportation was great to and from Xel-Ha.
Great excursion.... the staff was very friendly and nice. The kids had a blast. Loved the ziplining and the crew loved the cliff jumps. Lots of walking but you get to enjoy the views. Would def recommend this to all.
Had a brilliant day but the water was murky so visibility was really bad. Snorkelling was a bit pointless. The food in all the restaurants was amazing. Very efficient ie lockers, snorkeling equipment etc. Definitely worth doing.
Wow out of this world there are no words to describe the thrill and great time you will have the jet boat ride is a must
Lot's of fun activities to do and the tour guide was very helpful with explaining the extras.
The tour was so much fun!! There was so much to do at Xel-Ha we really didn't think we'd keep busy all day but we were wrong! Food was excellent! Staff was friendly! I can't wait to come back with my daughter :) My least fave thing was being picked up so early while on vacation :(
All inclusive is definitely the way to go. All you can eat and drink all day long. Great food and beverages too. There was a ton of things to do and it was truly a great way to spend the day. No way to do everything available in one day, however that just means we'll have to come back and do it all over again.
This tour is great, since it is not paired with the other visits. All time can be spent exploring the various sites of Xel-ha. We did like snorkeling better here than on a reef, going down the river, biking and just walking around. Great day, a lot of memories.
The tour itself was a large air conditioned tour bus full of people going of many different excursions. The buses all meet at Xel-ha and the other trips depart from there. We were the first tour bus to arrive and had the park to ourselves for quite some time. The most amazing park. Between snorkelling, cliff jumping, lazy river through the mangroves, mini zip lines, bike riding, hammocks, food, ice cream, manatees, exotic birds, .... You could never run out of things to do! Amazing day!
Not worth the money for an older couple. The place was beautiful but without kids not enough to do but snorkel and float the river
I really didn't feel like Xel-Ha was worth the price. This is definitely not the fault of the tour provider used through Viator, but just the park in general. It was helpful that it was all-inclusive so that one didn't need to bring money. If someone is passionate about snorkeling, this park might be worth it for them. The tour provider picked us up at the appointed time and provided a comfortable bus.
Xel-ha has a lot to offer when it comes to what is provided for free.. unlimited use of snorkel gear, lifevests, food and booze. The upcharge for things such as swimming with the dolphins is a bit pricey but that's to be expected. I would highly recommend this if you prefer to visit a natural water park.