The General Car Insurance Review

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Introduction

The General is a good choice for drivers who have had trouble getting auto insurance from other companies in the past because of things like bad credit, moving violations, accidents, or insurance gaps.

Pros and Cons

Pros Cons
High-risk drivers. Offers only a few discounts and policy options
Can file an SR-22 form. Not the best for drivers with a clean driving record

The General Auto Insurance Coverages

The General sells all kinds of standard car insurance, from the minimum required by your state to full coverage with high limits. The main kinds of car insurance are:

  • Bodily injury liability.
  • Property damage liability.
  • Collision coverage.
  • Comprehensive coverage.
  • Medical payments.
  • Personal injury protection.
  • Uninsured/underinsured motorist coverage.

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Additional Coverage Options

  • Deductible waiver - safety equipment: The deductible waiver is an optional coverage that lets drivers file a claim for repairs to safety equipment without having to pay a deductible. At the moment, the deductible waiver covers windshields, door and window glass, and back glass.
  • Custom equipment: This add-on covers damage to your car's aftermarket parts, like fog lights, bed liners, and camper shells. Policyholders can add up to $5,000 in extra coverage for accessories, except in California, where the limit is only $1,000. Also, only drivers with collision and comprehensive insurance can get this coverage.
  • Roadside assistance: Roadside assistance is available 24/7. This option includes services like towing, battery replacement, fluid delivery (gas, oil, etc.), and help getting into a locked car.
  • Hospital indemnity plan: This is an optional add-on that covers accidental death and dismemberment for up to $10,000, medical expenses for up to $1,000, and hospital bills for up to $125 per day for up to a year.
  • OBEL (optional basic economic loss) coverage: OBEL (optional basic economic loss) coverage is extra no-fault coverage that pays for costs above the basic no-fault limit, such as lost wages, therapy, or other forms of economic loss like health care costs, that aren't covered by basic no-fault coverage.
  • Towing and labour: An add-on that pays for having your car towed. It's only available in some states and only for cars with collision and full coverage.
  • Income loss: Pays up to the coverage limits you choose if you have an accident and can't go to work because of it.
  • Funeral benefit: This pays for a funeral, burial, or cremation if the insured person dies from injuries within 24 months of an accident that was covered by the policy.
  • Accidental death: If an insured person dies in an accident that is covered by the policy, the policy pays the person's family or personal representative.
  • Combination first-party benefits: Pays for medical bills, lost income, accidental death, and funeral expenses all at once. The total limit is $177,500, and each category has its own limit.
  • Extraordinary medical benefits: Covers up to $1 million in medical and rehabilitation care. Available only to policyholders who choose $100,000 in medical coverage or a combination of first-party benefits.
  • Loan/lease payoff: Pays off the difference between how much your car is worth when it's stolen or written off and how much you still owe on it. To buy this insurance, you need to have both collision and comprehensive insurance.

To understand more, check out types of auto insurance coverage in the US.

The General Auto Insurance Rates

The General car insurance rates by age

Category Annual Rates
Teens $15,890
20s $5,762
30s $5,099

The General car insurance rates by coverage

Category Annual Rates
At-Fault Accident - Teens $20,768
At-Fault Accident - 20s $7,436
At-Fault Accident - 30s $6,596

The General Auto Insurance Discounts

  • Pay-in-full discount.
  • Multi-car discount.
  • Homeowner discount.
  • Good student discount.
  • Discount for completing a defensive driver course.
  • Discount for having passive restraints in your vehicle.
  • Safe driver discount.
  • Previous insurance discount: If you have had insurance with another company in the last five years and switch to The General, you can get a discount.
  • Military discount (Louisiana only).
  • Double deductible discount - For the first 45 days of your policy, the double deductible discount doubles your deductible. This, in turn, lowers your insurance costs over the same time period. However, after 45 days, your auto insurance deductible returns to its normal level, limiting the usefulness of this discount for the majority of customers.

Here are some more discounts you can get from The General. But not all of these are available in all states.

Discount type How you can avail it
Academic achievement Full-time students can avail a discount if they have good grades
Defensive driving Discount awarded to policyholders who complete a Defensive Driving course
Homeowners All homeowners can get a discount irrespective of the insurance
Military discount Residents of Louisiana who are active members of the military can avail this discount
Multicar Avail this discount by insuring multiple cars with The General
Paid in full Pay the full cost upfront to be eligible for this discount
Passive restraint discount Factory-installed passive restraint devices such as airbags and seatbelts can help get you a discount
Previous insurance Get this discount if (in the past 5 years), you had auto insurance with a company other than The General

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The General Complaints and Customer Satisfaction

When getting car insurance from most other companies, you have to work with an agent. But with the General, you can get a quote and buy coverage online. And if you need proof of car insurance right away, you can print out your insurance card after buying your policy.

Customer service at The General can be reached by phone, secure email, or online chat. The J.D. Power Auto Claims Satisfaction Study does not include the General. But the insurance-focused credit rating agency AM Best gave the parent company of the General an "A" (Excellent) Financial Strength Rating.

AM Best's Financial Strength Ratings show how stable a company's finances are and whether or not you can count on it to pay out benefits if you file a claim. The General's complaint ratio for private passenger insurance in 2021 was 1.83.

Way Summary

The General can help you if you have had trouble finding a car insurance company that will cover you because of your driving record or your credit. It specialises in policies for people who have broken the law while driving in the past.

In states where it is licenced, it will offer SR-22 insurance. You can get insurance online and quickly meet the minimum state requirements. But drivers with good records will find that The General is expensive and has few options for coverage.

About The General Car Insurance

The General Automobile Insurance Services, Inc., or "The General" for short, has its main office in Nashville, Tennessee. It is a subsidiary of PGC Holdings Corporation, which is a partner of American Family Insurance. PGC was started in 1963 and has been selling auto insurance for more than 50 years, but it didn't start selling insurance through The General until April 1997.

If you are a high-risk driver, you might be better off with the General. This includes drivers who have been in accidents in the past, had a break in their insurance coverage, have a low credit score, or are over 65 years old.

The General's auto insurance is much cheaper than that of its competitors, so even if you are a high-risk driver, you may still be able to get cheap insurance. Even if you are not a high-risk driver, you may be able to save time and money by combining cheap auto insurance with life insurance or insurance for your recreational vehicle.

Contact details

Claim contact number: 800-280-1466

Auto Insurance Data Methodology

The auto insurance rates published in this guide are based on the results of research completed by Way.com’s data team. Using a mix of public and internal data, we analyzed millions of rate averages across U.S. ZIP codes.

Quotes are typically based on a full coverage policy average unless otherwise noted within the content.

These rates were publicly sourced from insurer filings and should be used for comparative purposes only — your own quotes will differ. Given this, it’s important to go through our insurance steps form to find how much you can save with way.com

Frequently Asked Questions

How much is The General car insurance a month?

Insuring high-risk drivers, such as those with a history of moving violations or accidents in which they were at fault, is not a problem for The General. The average annual premium for general auto insurance is $1,200, which works out to $100 per month.

Is The General car insurance good?

For people who are unable to obtain insurance elsewhere, such as those with poor credit or multiple traffic violations, The General is a good option. Prices, on the other hand, tend to be high, and customers complain of subpar service.

Does The General insurance cover rental cars?

No, The General insurance does not cover rental cars.

Does The General insure salvage title cars?

Yes, The General covers formerly salvage-titled vehicles. The General offers full coverage insurance as long as the car has been fixed up and inspected after being salvaged. A car with a salvage title, on the other hand, cannot be insured by any reputable company because it is illegal to drive it.

How to cancel The General car insurance?

To cancel your policy with The General, you'll need to send a written request to their headquarters at 2636 Elm Hill Pike, Suite 100, Nashville, TN 3724. Make sure your policy number is included in your request. Make sure to set the cancellation date for the day after your new policy starts, or even later, to avoid gaps in coverage.

Does The General car insurance have full coverage?

Yes, The General sells full coverage car insurance, which includes comprehensive and collision coverage as well as less common coverages like gap coverage, income loss coverage, and accidental death coverage.

Does The General car insurance have a grace period?

Yes, The General gives you up to 30 days to pay, but the exact time depends on your state's laws. During The General's grace period, policyholders can pay their overdue premiums to keep their coverage from ending.

The General will cancel the policy if the grace period ends and the payment has not been made. Even if the policyholder pays off the balance within the grace period, The General will still charge them a late fee of up to $10.

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