{"id":467,"date":"2026-07-23T04:59:34","date_gmt":"2026-07-23T04:59:34","guid":{"rendered":"https:\/\/www.way.com\/repairtech\/blog\/?p=467"},"modified":"2026-07-24T10:46:45","modified_gmt":"2026-07-24T10:46:45","slug":"how-to-be-a-better-service-advisor-in-auto-repair-shops","status":"publish","type":"post","link":"https:\/\/www.way.com\/auto-repair-software\/blog\/how-to-be-a-better-service-advisor-in-auto-repair-shops\/","title":{"rendered":"How to be a better service advisor in auto repair shops"},"content":{"rendered":"

Carmella switched from working as a mechanic to being a service advisor about six months ago. She\u2019s good at understanding what\u2019s wrong with a vehicle. Great at it, even. But reading a customer or knowing when to say \u201cstop\u201d to the shop owner who wants even better numbers is something she still can\u2019t seem to figure out. <\/span>Some days she\u2019s caught between a customer who needs the estimate explained twice before they\u2019ll approve it, and a tech who keeps getting comebacks. <\/span>Most advisors\u00a0actually\u00a0spend their\u00a0initial months\u00a0figuring out how to juggle\u00a0everything at the same time.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\r\n

So how do\u00a0service\u00a0advisors like Carmella get better at this job?<\/span>\u00a0<\/span><\/p>\r\n

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