{"id":86,"date":"2026-08-18T04:20:05","date_gmt":"2026-08-18T04:20:05","guid":{"rendered":"\/faq\/"},"modified":"2026-09-16T07:30:48","modified_gmt":"2026-09-16T07:30:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.way.com\/auto-repair-software\/faq\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<section style=\"--wrt-icon-search:url(https:\/\/assets.repairtech.way.com\/theme-assets\/svg\/search.svg?ver=65)\" class=\"wrt-faq wrt-faq--hub alignfull wp-block-wrt-faq\">\n\t\t\t<div class=\"wrt-faq__inner\">\n\t\n\t\t\t\t<div class=\"wrt-faq__intro\">\n\t\t\t\n\t\t\t\t\t\t\t<h1 class=\"wrt-faq__heading\">Frequently asked questions<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t<p class=\"wrt-faq__description\">Answers to common questions about Way Repair Tech and its features.<\/p>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t<form class=\"wrt-faq__search\" method=\"get\" role=\"search\">\n\t\t\t<label class=\"wrt-faq__search-label\" for=\"wrt-faq-search-1\">\n\t\t\t\tSearch questions\t\t\t<\/label>\n\t\t\t<span class=\"wrt-faq__search-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t<input\n\t\t\t\tid=\"wrt-faq-search-1\"\n\t\t\t\tclass=\"wrt-faq__search-input\"\n\t\t\t\ttype=\"search\"\n\t\t\t\tname=\"q\"\n\t\t\t\tvalue=\"\"\n\t\t\t\tplaceholder=\"How do customers approve repairs?\"\n\t\t\t\tautocomplete=\"off\"\n\t\t\t\/>\n\t\t<\/form>\n\n\t\t<p class=\"wrt-faq__empty\" hidden>No matching questions.<\/p>\n\t\n\t\t<ul class=\"wrt-faq__list\">\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\" open>\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">What is Way Repair Tech and who is it built for?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech is a comprehensive auto repair shop management platform for auto repair shops. It has tools for everyone in the shop, from front desk staff to technicians and owners, each designed for their daily tasks. Way Repair Tech also includes access to the Way.com driver marketplace with over 11 million drivers, plus a set of customizable marketing solutions.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\" open>\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">How much does Way Repair Tech cost?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech prices start at $195\/mo. For more details on our various plans, please see our <a href=\"https:\/\/www.way.com\/auto-repair-software\/pricing\/\">pricing page<\/a>. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\" open>\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech have a mobile app?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes. Way Repair Tech has a technician app for <a href=\"https:\/\/apps.apple.com\/us\/app\/way-repair-tech\/id6751657667\" target=\"_blank\" rel=\"noopener\">iOS <\/a>and Android users. <\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\" open>\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">What integrations does Way Repair Tech support?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech <a href=\"https:\/\/www.way.com\/auto-repair-software\/run-your-shop\/\">integrates with MOTOR<\/a>, QuickBooks, PartsTech, and Nexpart. This means your team does not have to enter the same information more than once.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">How long does it take to get Way Repair Tech set up at my shop?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Most auto repair shops have Way Repair Tech up and running in 12 to 15 days.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech have digital vehicle inspections?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes. Your team can send customers photos and videos with Way Repair Tech\u2019s digital vehicle inspection (DVI) feature. This helps them see what\u2019s happening with their car and make informed repair choices.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">What is the best app for auto repair services?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>The right auto repair software should not just help a shop manage its business but also bring in more business. <a href=\"https:\/\/www.way.com\/auto-repair-software\/\">Way Repair Tech<\/a> combines shop management, repair information, customer communication, marketing support, and access to a 11M+ driver marketplace. Shops can manage their repair processes from end-to-end, send estimates and invoices by text or email, and connect with drivers looking for repairs.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech charge any setup fees?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech does not charge any fees to set up our software or to get started.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Do you offer a free trial or demo?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech demos are absolutely free, but we do not offer free trials at this time.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech have text-to-pay, and how does it work?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes, Way Repair Tech has a text-to-pay feature. You can send customers a secure payment link by text, so they can pay from anywhere.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Is the platform cloud-based, and what browsers or devices can I use with it?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech is cloud-based. As long as your shop has internet, you can use it with the latest versions of popular browsers like Google Chrome, Mozilla Firefox, and Apple Safari. For the best experience, we recommend using Google Chrome.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech help with parts and inventory management?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes. The service catalog includes standard jobs, labor, and part kits. Parts ordering integrations let your team find and order parts right from a repair order.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Can Way Repair Tech handle multiple shop locations?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes. The multi-shop management feature provides location-specific dashboards, a central service catalog, user access controls, and enterprise-level reporting, all from one account.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">What does the Marketplace Boost feature do?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Marketplace Boost is a special feature for Way Repair Tech users. It gives your shop priority listings on Way.com, an integrated auto services platform, and direct-to-shop appointments with no lead broker fees.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">What is the AI Voice Agent?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>The AI Voice Agent is a new feature coming soon. It will answer calls 24\/7, book appointments, update your calendar, and transfer customers to your team when needed.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Does Way Repair Tech offer customer support?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Way Repair Tech provides live customer support 24\/7. You can contact our team at <a href=\"mailto:support@way.com\">support@way.com<\/a> or call 408-598-3338.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Will I be charged based on the number of users?<\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>No, we don\u2019t charge per user. Way Repair Tech subscriptions are priced per shop. If you add another shop, just purchase one more subscription.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"wrt-faq__item\">\n\t\t\t\t<details class=\"wrt-faq__disclosure\">\n\t\t\t\t\t<summary class=\"wrt-faq__question\">\n\t\t\t\t\t\t<h3 class=\"wrt-faq__question-text\">Do you help migrate data from my current system? <\/h3>\n\t\t\t\t\t\t<span class=\"wrt-faq__glyph\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/summary>\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wrt-faq__answer\"><p>Yes. Our team will help you migrate data from your existing systems to Way Repair Tech.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/details>\n\t\t\t<\/li>\n\t\t\t<\/ul>\n\t\n\t\t\t<\/div>\n\t<\/section>\n\n\n<section class=\"wrt-cta-band alignfull wp-block-wrt-cta-band\">\n\t<div class=\"wrt-cta-band__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\tclass=\"wrt-cta-band__backdrop\"\n\t\t\t\tsrc=\"https:\/\/assets.repairtech.way.com\/theme-assets\/images\/cta-band\/backdrop.webp?ver=65\"\n\t\t\t\talt=\"\"\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tloading=\"lazy\"\n\t\t\t\tdecoding=\"async\"\n\t\t\t\/>\n\t\t\n\t\t<div class=\"wrt-cta-band__content\">\n\t\t\t\t\t\t\t<div class=\"wrt-cta-band__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"wrt-cta-band__heading\">Still have questions?<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<p class=\"wrt-cta-band__description\">Feel free to reach out to us at any time for assistance.<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wrt-cta-band__buttons\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"wrt-cta-band__button\" href=\"\/auto-repair-software\/schedule-demo\/\">\n\t\t\t\t\t\t\t\tGet in Touch\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-content","meta":{"_wrt_schema_jsonld":"","_wrt_schema_jsonld_mode":"append","footnotes":""},"class_list":["post-86","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/pages\/86","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/comments?post=86"}],"version-history":[{"count":27,"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/pages\/86\/revisions"}],"predecessor-version":[{"id":551,"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/pages\/86\/revisions\/551"}],"wp:attachment":[{"href":"https:\/\/www.way.com\/auto-repair-software\/wp-json\/wp\/v2\/media?parent=86"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}