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How to file virtual claims for your car insurance

  • Cars Explained
  • Xavier Sabastian
  • 3 minutes

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Virtual claims are becoming more common, and the best car insurance companies have improved their ability to manage them. If you were in a car accident in the past, an adjuster would either come to your home, or you would go to a claims center to get the damage assessed. However, you might be able to complete the entire claims process from the comfort of your sofa if you have a smartphone. 

Before the COVID-19 pandemic, some of the best car insurance companies invested in virtual assist technology, and virtual claims have proven to be especially useful for maintaining a safe social distance. 

Step by step process to file a virtual claim

You can¬†compare car insurance or find results for the query ‘car insurance near me’¬†using the internet. In a similar vein, you can use the internet to file virtual claims. It’s a bright idea to go to your insurer’s website to download their mobile app if you haven’t already. Many of these applications will guide you through the entire insurance claim process.¬†

Suppose a tree branch falls on your car, or you get into a parking lot, fender bender. In that case, you can use your insurer’s mobile app to upload pictures of the damage, get a repair estimate, and have a premium payment deposited in your bank account or through the app.¬†

The virtual insurance claims process for best car insurance companies

  • Allstate –¬†To expedite auto insurance claims, Allstate offers¬†“Virtual Assist.”¬†Body shops will use Virtual Assist to produce an initial estimate and get approval for additional repairs. The “QuickFoto Petition” feature in its mobile app can be used to submit your initial claim.¬†QuickCard Pay¬†service will give you payments right away.¬†¬†
  • American Family –¬†Customers can make a claim or check the status of a claim by logging into their accounts online by using the¬†MyAmFam¬†app.¬†
  • Amica –¬†To file a lawsuit, users can use Amica’s app to upload documents, images, and media. You may sign up for text and email updates about the status of your claim, as well as send a message to your claim handler.¬†¬†
  • Auto-owners insurance –¬†Customers with Auto-owners insurance can use the customer center app to upload and display claim records.¬†
  • Erie –¬†Customers with Erie Insurance can monitor a claim through their online accounts.¬†
  • Farmers –¬†The car insurance company Farmers adopted a “technology first” approach to process claims. If you want to file claims, you can use the mobile app called Farmers.com.¬†
  • Nationwide –¬†If you are a Nationwide customer, you can file claims and check the status online.¬†¬†
  • Progressive –¬†According to the company, you can file a claim online, via the Progressive app, or over the phone.¬†¬†
  • State Farm –¬†Customers of State Farm may file claims online or via the company’s mobile app.


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