1. Services
1.1 We provide car wash services in an online platform to (a) book car wash online from the list of locations/garages operated by our partners hereto are referred to as vendors.
1.2 We do not own, sell, resell, furnish, provide, prepare, manage, and/or control the Vendors or the related services provided in connection thereof.
1.3 Our responsibilities are limited to (i) facilitating the availability of the Services; and (ii) serving as the limited agent of each Vendor to accept payments from you for your car wash service.
1.4 To ensure the safety of any valuables, please remove these from your vehicle before leaving it at the Garage. Any valuables left in your vehicle are at your own risk.
2. Product prices
2.1 The price of goods charged will be as quoted on the website or app at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honor any prices as published at the time of placing your order.
2.2 Due to differing product promotions, the prices displayed on the website may vary from original prices. You agree to pay all fees and charges incurred in connection with your purchases, including any applicable taxes. The final charges for your order may be different than those stated on the website.
2.3 The Company, at its sole discretion, may make promotional offers with different features and different rates to any of our users. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. We encourage you to check back at our website periodically if you are interested in learning more about how we charge for the Services.
2.4 Pricing is subject to change at any time without notice. Terms, conditions, and Plan pricing are subject to change without notice.
3. Fair Usage Policy
3.1 The fair usage policy applies to the Carwash Pass program to ensure everyone has equal access to the services.
3.2 Ultimate Carwash Pass membership can be redeemed for 5 carwashes per payment cycle.
3.3 Elite Carwash Pass membership can be redeemed for 1 carwash per payment cycle.
4. Car Wash Duration
4.1 Car wash duration quoted at the time of ordering are approximate only and may vary.
5. Car Wash Locations
5.1 Locations available for redemption of Carwash Pass can be changed at any time without any further notice.
5.2 The Operator of any car wash location reserves the right to close any location due to inclement weather, major holidays, equipment maintenance, wash site enhancements, or force majeure.
6. Vehicles
6.1 Vehicles must conform to our partners’ dimension standards. Please see the location to confirm that vehicle meets standards.
6.2 Restrictions apply to commercial vehicles, dealerships, taxi cabs, livery vehicles, funeral homes, fleets, and police vehicles.
7. Cancellations and Refunds
7.1 When you make the payment for car wash orders, these payments are final and non-refundable, unless otherwise determined by Way. Way.com, in its sole discretion, may offer credits or refunds on a case-by-case basis including, by way of example, in the event of an error with your order or in the amounts you were charged.
8. Carwash Pass
8.1 Carwash Pass will be automatically charged to the user’s credit/debit card on the same date of the month as the Plan activation date (e.g. Plan is activated on December 15th, the card is charged every 15th day of the month).
8.2 By purchasing a Carwash Pass, the user authorizes Way to charge the credit/debit card on file on the renewal day of each month.
8.3 In the event Way is not able to charge a user’s credit/debit card due to an expired card or change of information, the user’s pass will be deactivated on the first day after his or her billing date.
8.4 If the usage is found to be inconsistent with the terms and conditions, the pass will be immediately terminated without refund.
8.5 There are no full or partial month(s) refunds regardless of usage.
8.6 Users may cancel the pass by turning off auto-renewal setting of the Carwash Pass. You must cancel at least 1 day before the next-scheduled pass renewal date to avoid being charged for the next pass period (e.g., if the renewal date is January 10, you must cancel by 11:59:59 pm PT on January 9). Users may continue to use the pass until the last day of the current billing cycle. No full or partial refunds are available regardless of how often the pass was utilized.
8.7 It is possible that we may change the pass fee at any time, but any such fee change will not apply to current pass plan members until such time as your current pass expires and your pass is renewed for another term.
8.8 We may change the terms or conditions applicable to Carwash Pass from time to time. Any new or renewed pass will be subject to the terms and conditions active at that time and displayed when you purchase a pass. We may also make such changes concerning current passes. In that case, we will provide you with notice via email of the changes, and when those changes will take effect. If you disagree with the changes to your current pass terms and conditions, you may cancel your pass and receive a refund of your pass fee on a pro-rata basis calculated from the end of the month during which you cancel the pass. Your pass cannot be transferred or assigned.
8.9 We reserve the right to accept, refuse, or cancel your pass at any time in its sole discretion. If we cancel your Carwash Pass, you will receive a refund of your pass fee on a pro-rata basis calculated from the end of the month during which your pass was cancelled.
9. Waiver and Release
9.1 You understand that We are not a car wash service provider or operator and the washes are offered by the applicable Merchant and not by us. Although we endeavour to offer car washes that are of high quality, we are not responsible for the quality of any car wash. Therefore, to the fullest extent permitted by law, you release and hold harmless Way, its parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages and liabilities arising out of or in any way related to your participation in or use of your pass membership, including concerning bodily injury, physical harm, illness, death or property damage.
9.2 You understand that We are not a car wash service provider or operator and hence we can’t take any responsibility for the quality of the car wash delivered by partner/vendor. We request you to approach the partner/vendor directly for any such concerns. We would provide our assistance to the best of our ability however the responsibility to address quality issues belongs completely to the merchant.