Lexus Roadside Assistance (SEPTEMBER 2023)

Lexus Roadside Assistance

New Lexus owners get access to Lexus Roadside Assistance during the first four years of their warranty, which is renewable after that. You are entitled to two years of Lexus Roadside Assistance if your used car is L/Certified.

Having roadside help gives you peace of mind as you embark on your journey. A car breakdown can be frightening and distressing whether you are nearby or thousands of miles away. Customers who purchase a new vehicle from Lexus or a L/Certified used vehicle are entitled to free roadside assistance services for the duration of the vehicle's warranty.

What Does Lexus Roadside Assistance Cover?

If you have Lexus Roadside Assistance, you can contact them for assistance with the following:

• Tire replacement.
• Jumpstart.
• Fuel delivery.
• Assistance for emergency lockouts.
• Towing.
• Accident recovery.
• Car replacement following a breakdown.
• Stolen or lost keys.
• Home breakdowns.

Regardless of their mileage or years of ownership, Lexus owners can additionally pay a subscription fee for Enhanced Roadside Assistance through Lexus Enform Safety Connect. This coverage provides consumers with all the standard roadside assistance benefits and several other noteworthy features.

When your airbags deploy, or you are in a serious rear-end collision, Enhanced Roadside Assistance will automatically connect you with a response center agent and give GPS coordinates if your car is stolen. You can sign up for the Safety Connect service for $8 monthly or $80 annually after a trial period.

How Does Lexus Roadside Assistance Work?

You have several options for using Lexus Roadside Assistance, all available around the clock.

For the roadside assistance program covered by the warranty:

• Contact Lexus at 1-800-25-LEXUS (1-800-255-3987) and select option one.
• The "Call Lexus Roadside" option can be found on the Lexus app's home page.

To subscribe to Safety Connect Enhanced Roadside Assistance:

• To speak directly with a representative from the response center, press the "SOS" button on your Lexus console.

With a nationwide network of roadside service providers, Lexus can reach its customers almost anywhere, at any time. The Lexus app can locate the closest Lexus dealership so that they can assist you even if you are far from home.

What If My Lexus Warranty Expires?

Even after your warranty has expired, you may still be eligible for roadside assistance from Lexus.

There are various levels of coverage that Lexus owners can choose, and these levels include services like:

• Nonstop roadside assistance.
• Repairs to the engine and transmission.
• Service for both front- and rear-wheel drives.
• Reimbursements for hotels, meals, and rental cars.

Select from the Platinum, Gold, or Powertrain Lexus Extra Care packages, or join Agero for Lexus Owners to continue receiving your prior roadside assistance. Call 1-888-516-0792 from 9 am to 5 pm, Monday through Friday, for additional information on Agero.

Lexus Roadside Assistance Alternatives

You have other alternatives for roadside assistance if a warranty no longer covers your vehicle and you decide against purchasing extended coverage through Lexus:

• Cell phone providers (around $5 per month): For the first month, many carriers will provide free roadside assistance.
• Towing and labor coverage: Most insurers offer towing and labor coverage for $10 to $15 annually. However, you might require collision and comprehensive insurance to be eligible.
• AAA: Owners of Lexus vehicles can switch from Lexus Roadside Assistance to AAA services thanks to a partnership between the two organizations. You will only be responsible for paying yearly membership dues after your AAA enrollment cost has been waived.

Lexus Roadside Assistance Benefits

After purchasing a new Lexus vehicle, owners get immediate access to Lexus Roadside Assistance for four years or 50,000 miles, whichever comes first.

For two years and unlimited miles, used Lexus owners with L/Certified vehicles are eligible for Lexus Roadside Assistance. You can feel secure knowing you won't confront a mechanical breakdown alone if you have roadside help.

You can try before you buy if you own a brand-new Lexus or a L/Certified used Lexus because your warranty covers Lexus Roadside Assistance. However, purchasing additional coverage or one of the Lexus Extra Care packages after your expired warranty might run you between $80 and $100 per year.

Suppose you have some basic coverage in place. In that case, similar services covered by car insurance plans may only increase your rate by $10 to $15 a year. You must consider your budget to determine whether those Lexus Roadside Assistance criteria are paying the extra money well.

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