Terms of Service

CUSTOMER TERMS AND CONDITION

This is not an automobile liability insurance contract or an insurance contract.

For immediate service, please call 1-408-290-3941 or download the Way.com native app (“Way App”), log in and request assistance digitally.

GENERAL AGREEMENT

Your Way+ membership has been initiated by your insurance agent. Way.com is the online retailer and merchant-of-record of your Way+ membership plan. Your membership begins immediately on the purchase date as indicated in your digital welcome kit and continues until either; 1) You fail to pay the required Membership Fee when due, or 2) Your membership is canceled in accordance with provisions hereof. Please note all subsequent renewals after your initial term are billed on a monthly basis.

Way+ is a membership product from Way.com. Home office: 47627 Lakeview Blvd., Fremont, CA 94538. This contract represents your agreement with Way.com and represents your benefits that are available in the United States. You will not be required to pay any sum in addition to your membership fee for any service specified up to the benefit limit. Benefits follow your covered vehicle(s) and authorized drivers. Up to ten (10) vehicles are allowed on the plan.

Way.com is the obligor of your Roadside and Motor Club benefits in all states and jurisdictions except Alabama, Alaska, Arkansas, California, Connecticut, Indiana, Maryland, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Wisconsin, or Wyoming, where the obligor is CT Auto Club, 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017. (collectively the Motor Club)

WAY+ GOLD BENEFITS

Way+ Gold Motor Club Benefits: Three (3) roadside requests per twelve (12) months. Only one (1) request per seven (7) days of the same service type.

Vehicle Towing Benefit:

Gold 10 = Up to 10 Miles: Towing is provided up to ten (10) miles for the covered vehicle. Any additional expenses incurred beyond the ten (10) mile limit are your responsibility, payable to Way.com.

Ride-hailing service reimbursement is available for each towing event up to $25. Ride-hailing is authorized only from the initial point of disablement as a one-time service. To receive reimbursement, please email a copy of your ride-hailing service receipt to support@way.com.

Gold 25 = Up to 25 Miles: Towing is provided up to twenty-five (25) miles for the covered vehicle. Any additional expenses incurred beyond the twenty-five (25) mile limit are your responsibility, payable to Way.com.

Ride-hailing service reimbursement is available for each towing event up to $40. Ride-hailing is authorized only from the initial point of disablement as a one-time service. To receive reimbursement, please email a copy of your ride-hailing service receipt to support@way.com.

Gold 50 = Up to 50 Miles: Towing is provided up to fifty (50) miles for the covered vehicle. Any additional expenses incurred beyond the fifty (50) mile limit are your responsibility, payable to Way.com.

Ride-hailing service reimbursement is available for each towing event up to $50. Ride-hailing is authorized only from the initial point of disablement as a one-time service. To receive reimbursement, please email a copy of your ride-hailing service receipt to support@way.com.

Roadside Assistance Benefits

Flat Tire: Service is provided to change a flat tire with your inflated spare on the covered vehicle. If no spare is available, the vehicle may be towed.

Jump Start or Minor Roadside Adjustments to Start Vehicle: Service is provided to jump start a dead battery or make other minor roadside adjustments to start the covered vehicle. Service provider is not required to remain with the vehicle while the battery charges.

Lockout: Service is provided to gain access if the ignition key is lost or accidentally locked inside the covered vehicle. You will be required to present service provider with proof of vehicle ownership.

Fuel Delivery: Provided the covered vehicle is out of fuel, a service vehicle will deliver up to 2 gallons of fuel to the customer’s location, where allowed. The fuel itself is a covered benefit.

Winch: If a covered vehicle is in a ditch or stuck and accessible within 100 feet from a normally traveled roadway and conditions allow for the vehicle to be dislodged if stuck, dispatch coverage for winching is provided via one (1) truck and one (1) driver for up to thirty (30) minutes.

For all Roadside Assistance Service Types, if service provider is not able to solve disablement at the roadside, a tow may be required. If vehicle towing is required, towing terms and conditions apply. Towing is considered an additional, second event.

General Reimbursement: If we are unable to dispatch, locate a service provider in the area of vehicle disablement or authorities supersede your ability to control dispatch request, a substitute service provider may be used. Please submit a reimbursement request for consideration up to the amount it would have cost to provide the covered service under similar circumstances. Please email a copy of your receipt along with your name and address to support@way.com. Approved reimbursement results in a reduction of remaining allowable service events.

Roadside Exclusions: This benefits plan does not cover any of the following: a) Service if the vehicle covered under this coverage plan is not directly involved in the service event request, b) Towing or service while at an auto repair shop or service station to another location, c) Towing or service on roads not regularly maintained (including private property), or in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places that would be hazardous for service vehicles to reach, d) Immediate towing or service coverage if there are unsafe conditions for the service provider. Unsafe conditions involve ice, sleet, snow, mud, or other environmental conditions that may delay service until conditions improve, e) Service when a vehicle is snowbound. We do not shovel vehicle from unplowed areas, snowbanks, snowbound driveways, or curbside parking. It is your responsibility to ensure vehicle is accessible, f) Installation or removal of snow tires and chains during roadside service, g) Vehicle storage charges, cost of parts and installation, products, materials, impounding, and additional labor relating to towing, h) Service requested for impounded or booted vehicles, i) Dismounting or rotating tires, j) Transportation for you to the vehicle for service, k) Immediate towing or service if the vehicle disablement or request for service arises due to or during fire, explosions, power blackouts, civil disorders, riots, acts of civil or military authority, acts of public enemy, war, interruption or failure of telecommunications or digital transmission links, acts of God or any other causes beyond Service Provider’s reasonable control. We will resume service as conditions allow.

Auto Theft Reward Benefit:

A reward for information leading to the arrest and conviction of anyone who steals your covered vehicle. Members, family members and law enforcement personnel are ineligible for this reward. The reward does not cover loss from vandalism or stolen contents. Auto theft reward claims are limited to once during your coverage period. For reimbursement, please have informant submit applicable police reports to support@way.com. Other documents may be requested as proof of your claim.

Limited Liability: All authorized service providers are independent contractors and are not agents or employees of the motor club. Therefore Way.com and the motor club assume no liability for any damage to the vehicle resulting from the rendering of service or for personal items left in the vehicle. We and the motor club are not responsible for incidental or consequential damages as a result of any act of the vendor in rendering service requested by you, which includes but is not limited to any claims for personal injury or damage to property.

ADDITONAL WAY+ GOLD BENEFITS

Way+ Gold Car Wash Benefit: One (1) car wash per three (3) months. Single-use only. Maximum value of $7.95. Benefit is eligible for use with Way’s Car Wash Network or with a car wash location of your choice. If using Way’s Car Wash network and price of car wash request exceeds $7.95, the maximum value serves as a discount on the purchase. Once a car wash reservation is created, the benefit is exhausted regardless of completed use or cancelation. If using an out-of-network car wash location, the available benefit is capped at $4.95. Please pay out-of-pocket directly to the car wash and seek reimbursement by emailing a copy of your receipt to support@way.com .

Way+ Gold Off-Street Parking Benefit: One (1) hour per month. Eligible to be used under Way’s Hourly (Off-Street) Parking category; excludes Hourly (On-Street) Parking. Single-use only. Maximum value of $7.95. If price of parking request exceeds $7.95, the maximum value serves as a discount on the purchase. Once a parking reservation is created, the benefit is exhausted regardless of completed use or cancelation.

Way+ Gold Gas Benefit: Way+ Gold members have quick access to Way.com Gas Offers. In addition, members receive a “Gas Cashback Accelerator” on savings received in the cashback offer category within the Way App. Gold 10 = 15%, Gold 25 = 20%, Gold 50 = 25%. Cashback offers are available only at participating locations and may change at any time. To receive benefit, member must be logged into the app, registered for cashback savings, claim offers and check-in when arriving at the station. The gas cashback accelerator is applied when standard gas cashback benefit is deposited into your account and is subject to gas cashback availability. Please see the app for participating stations and further details.

Way+ Gold 100-Point Inspection Benefit: Way.com has created a network of preferred maintenance and repair shops for its customers. Please use the Way App to redeem this benefit. Way+ Gold members are entitled to a complimentary 100-Point Inspection once every twelve (12) months for each plan vehicle at In-Network locations.

A technician will do a visual inspection and conduct tests to ensure vehicle is functioning properly.
Inspections cover tires and brakes, interior and exterior, under the hood and under the vehicle components.
Members will receive a report of the inspected items along with any recommendations for service and repair to the vehicle. Note, additional fee-based diagnostics or repair services will not begin without member approval.

Way+ Gold Mechanics Hotline Benefit: Way+ Gold members have unlimited access to auto repair experts who provide advice and education on vehicle repairs and maintenance. The team is comprised of experienced Dealer and ASE-Certified technicians. Experts can provide advice on maintenance best practices, what might be wrong with the vehicle, expected repair costs, what to ask at the repair shop, trustworthy shop locations, and understanding of repair estimates provided. Please use the Way App to access the helpline. Experts are available Monday - Friday, 9am - 8pm EST.

Experts are not Way.com agents or employees. Further, Way.com in no way makes any representations or guarantees regarding the work that has been or will be performed on your vehicle. No estimates, repairs or services are warranted by Way.com. Information and advice provided by experts about mechanical repairs and services are based upon information provided by you. No oral representations should be relied upon, including any oral statements of the repairing shop.

WAY+ GOLD MEMBER DISCOUNTS

Way+ Gold members are eligible to receive a 10% discount at checkout for:

Airport Parking
Events Parking
Hourly Off-Street Parking (After Parking Credit is Used)
Car Washes (After Parking Credit is Used)
Towing and Roadside Assistance (After Available Dispatches are Used)

Discounts are not applicable toward the Way.com Hourly (On-Street) Parking category or any monthly subscription plan. Way.com reserves the right to withdraw or suspend a discounted transaction at any time for any reason. Discounts cannot be used in combination with other Way.com offers. Discounts are only available for In-Network services as defined by the Way App. Cancelation and refund eligibility is governed by the Way.com category transaction itself. Maximum discount benefit subject to fair use practice.

ADDITIONAL WAY+ GOLD TERMS AND CONDITIONS

Way+ Gold Program Eligibility:

The program is limited to your covered vehicle(s). We only offer services for self-propelled vehicles; cars, vans, and small trucks (up to 10,000 lbs. Gross Vehicle Weight Rating), licensed, and used for private on-road transportation. This program will only provide services to you if the vehicle needing such services is being used for personal use only, and not commercial use. Taxicabs are commercial vehicles and are excluded from program eligibility. In addition to taxicabs, the following are also excluded from program eligibility: tractors, boats, trailers, recreational vehicles and trucks, dune buggies, and vehicles used for competition.

Way+ Gold Cancelation:

For your convenience, your membership is set for automatic renewal. If you wish to cancel, please contact your insurance agent. Cancelations turn off future renewal payments. Please note all subsequent renewals after your initial term are billed on a monthly basis. Initial term may be between 1 and 12 months.

Full refunds are available within 48 hours of your purchase date. After 48 hours, refunds are not available against the initial term of Way+ duration that you have purchased.

Way.com may elect to cancel your membership for any reason at any time. Future payments will be canceled and benefits will continue until the end of your current payment period or as defined by Way.com.

Way+ Gold Transfer:

This membership is non-transferable.

State Specific Amendments

For Alabama, Alaska, Arkansas, California, Connecticut, Indiana, Maryland, Massachusetts, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Utah, Wisconsin, or Wyoming; roadside and motor club obligor is CT Auto Club, 16150 Main Circle Drive, Suite 450, Chesterfield MO 63017.

NOTICE TO WISCONSIN AND UTAH RESIDENTS: on Altered Terms or Non-renewal of your auto club membership; Cancellation for non-payment 60 days prior to the renewal of your auto club membership, we will mail written notice to you explaining any changes in benefits or increase in membership fees (unless the fee increase is less than 25%). Any changes to your contract will not take effect until 60 days after notice to you is given. If we decide not to renew your membership, your benefits and services will continue until 60 days following your written notification of non-renewal. Should you fail to pay your motor club membership fee, we will notify you in writing that your benefits will be suspended 10 days following such notification.

NOTICE TO WISCONSIN RESIDENTS KEEP THIS NOTICE WITH YOUR INSURANCE PAPERS PROBLEMS WITH YOUR INSURANCE?

If you are having problems with your insurance company or agent, do not hesitate to contact the insurance company or agent to resolve your problem. You can also contact the OFFICE OF THE COMMISSIONER OF INSURANCE, a state agency which enforces Wisconsin’s insurance laws, and file a complaint. You can contact the OFFICE OF THE COMMISSIONER OF INSURANCE by contacting Office of the Commissioner of Insurance Complaints Department P. O. Box 7873 Madison, WI 53707-7873 1-800-236-8517 or 608-266-0103

Notice for Mississippi Residents: This membership may be canceled at any time by providing written notice thereof by either the club or the member, and that the member will, if the dues or membership fee has been paid thereupon, be entitled to a refund of the unused portion of the consideration paid for such contract, calculated on a pro rata basis over the period of the contract, without any deductions, provided that CT Auto Club, Inc. may make a reasonable minimum charge.

Notice to Oklahoma, Montana, Wyoming, Massachusetts, & Nevada Residents: This membership may be canceled at any time by either CT Auto Club, Inc. or by Member. Upon cancellation, Member will be entitled to the unused portion of the membership fee paid, calculated on a pro rata basis without any deductions.