Frequently asked questions

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• What is Way Repair Tech and who is it built for?

  Way Repair Tech is a comprehensive auto repair shop management platform for auto repair shops. It has tools for everyone in the shop, from front desk staff to technicians and owners, each designed for their daily tasks. Way Repair Tech also includes access to the Way.com driver marketplace with over 11 million drivers, plus a set of customizable marketing solutions.

• How much does Way Repair Tech cost?

  Way Repair Tech prices start at $195/mo. For more details on our various plans, please see our pricing page.

• Does Way Repair Tech have a mobile app?

  Yes. Way Repair Tech has a technician app for iOS and Android users.

• What integrations does Way Repair Tech support?

  Way Repair Tech integrates with MOTOR, QuickBooks, PartsTech, and Nexpart. This means your team does not have to enter the same information more than once.

• How long does it take to get Way Repair Tech set up at my shop?

  Most auto repair shops have Way Repair Tech up and running in 12 to 15 days.

• Does Way Repair Tech have digital vehicle inspections?

  Yes. Your team can send customers photos and videos with Way Repair Tech’s digital vehicle inspection (DVI) feature. This helps them see what’s happening with their car and make informed repair choices.

• What is the best app for auto repair services?

  The right auto repair software should not just help a shop manage its business but also bring in more business. Way Repair Tech combines shop management, repair information, customer communication, marketing support, and access to a 11M+ driver marketplace. Shops can manage their repair processes from end-to-end, send estimates and invoices by text or email, and connect with drivers looking for repairs.

• Does Way Repair Tech charge any setup fees?

  Way Repair Tech does not charge any fees to set up our software or to get started.

• Do you offer a free trial or demo?

  Way Repair Tech demos are absolutely free, but we do not offer free trials at this time.

• Does Way Repair Tech have text-to-pay, and how does it work?

  Yes, Way Repair Tech has a text-to-pay feature. You can send customers a secure payment link by text, so they can pay from anywhere.

• Is the platform cloud-based, and what browsers or devices can I use with it?

  Way Repair Tech is cloud-based. As long as your shop has internet, you can use it with the latest versions of popular browsers like Google Chrome, Mozilla Firefox, and Apple Safari. For the best experience, we recommend using Google Chrome.

• Does Way Repair Tech help with parts and inventory management?

  Yes. The service catalog includes standard jobs, labor, and part kits. Parts ordering integrations let your team find and order parts right from a repair order.

• Can Way Repair Tech handle multiple shop locations?

  Yes. The multi-shop management feature provides location-specific dashboards, a central service catalog, user access controls, and enterprise-level reporting, all from one account.

• What does the Marketplace Boost feature do?

  Marketplace Boost is a special feature for Way Repair Tech users. It gives your shop priority listings on Way.com, an integrated auto services platform, and direct-to-shop appointments with no lead broker fees.

• What is the AI Voice Agent?

  The AI Voice Agent is a new feature coming soon. It will answer calls 24/7, book appointments, update your calendar, and transfer customers to your team when needed.

• Does Way Repair Tech offer customer support?

  Way Repair Tech provides live customer support 24/7. You can contact our team at support@way.com or call 408-598-3338.

• Will I be charged based on the number of users?

  No, we don’t charge per user. Way Repair Tech subscriptions are priced per shop. If you add another shop, just purchase one more subscription.

• Do you help migrate data from my current system?

  Yes. Our team will help you migrate data from your existing systems to Way Repair Tech.