Get expert help from TrueFix in under 30 minutes
When you can't pin down a repair, get expert guidance from TrueFix with the steps, tools, and videos you need to do the job without sending it to the dealer.
Total
Revenue
Why TrueFix
9 reasons to choose TrueFix
Expert repair help, clear next steps, and more jobs kept in your shop.
-
When repair data falls short, get expert help
OEM procedures cover a lot. When they don't solve the problem, our Master Technician can help.
-
Get an answer in under 30 minutes
Submit a request from the job card and get a repair path while the vehicle is still in your shop.
-
Request help without leaving the job
Submit through your shop management system with the vehicle details and symptoms attached.
-
Know what to check and what to do next
Get diagnosis steps, recommended actions, required tools, and video references.
-
Backed by repair information and research
Master Technician checks OEM procedures, wiring diagrams, TSBs, and known-fix databases.
-
Get expert help without hiring another senior tech
Access Master Technician expertise when your team needs another set of eyes.
-
Keep more repairs in your shop
Get help with jobs your team might otherwise have to send to the dealer.
-
Spend less time troubleshooting
Reduce trial and error and avoid replacing parts that aren't the problem.
-
Keep each fix with the repair order
Responses are saved to the repair order, giving your shop a record of past fixes.
How it works
Get expert help in 4 simple steps
A master tech starts the moment you click, and the response lands on the job card.
-
Request help from the repair card
Submit the request with the vehicle details, symptoms, and any troubleshooting you've already tried.
-
Master Technician researches the problem
They check repair procedures, wiring diagrams, TSBs, and known-fix databases to find the right path forward.
-
Get the fix in under 30 minutes
Get diagnosis steps, recommended actions, required tools, and video references while the vehicle is still in your shop.
-
Make the repair and save the fix
Your tech follows the steps, and the response stays with the repair order for future reference.
How TrueFix works
What goes into every fix
Every response gives your tech the details needed to move forward,
from diagnosing the problem to making the repair.
-
See how to tackle the repair with short videos linked to the relevant steps.
-
Follow the steps to pinpoint the problem.
-
Know what needs to be done to complete the repair.
-
Have the right tools ready before getting started.
Built for every role
Built for your team
TrueFix helps your team solve repair problems, keep jobs in-house, and get more work done.
-
Shop owners
Keep more repairs in-house and protect your shop's profits.
-
Service advisors
Give customers clearer answers and more reliable turnaround times.
-
Technicians
Get expert guidance to work through problems and complete repairs.
Trusted by repair shops
Why shops keep the hard jobs
See how TrueFix is helping repair shops solve tough jobs and keep more work in-house
-
“Repair Tech has streamlined our process. Check-in, appointments, repair orders, billing, its all really easy, and it saves me a lot of time.”
Marco Aning Campbell Mercedes Service -
“Repair Tech pulls the parts pricing and you transfer it straight to the invoice, straightforward and simple. I've already told friends with repair shops to look into Way Repair.”
Juan Rodriguez Garage 43 -
“Repair Tech gives you labor times and repair instructions, and customers approve estimates right from their phone. For what we do, it's a great program.”
Peter Louie Autotronics Auto Repair
Frequently asked questions
Answers to common questions about TrueFix and how it helps your shop.
-
Can Way Repair Tech handle the whole repair from estimate to payment?
Yes, Way Repair Tech can handle the entire process from getting an estimate to receiving payment. Repair Tech links the repair order, estimate, inspection, customer approval, invoice, and payment, so your team doesn’t have to enter the same information again at each step.
-
Can my techs use it from the bay?
Technicians can use the Technician App to access repair information, job details, inspections, and time tracking. This way, they do not have to keep going back to the front counter.
-
How do customers approve repairs?
Customers can approve repairs by receiving digital inspections and estimates on their phones. They can view the work, give their approval, and move forward with the repair without having to play phone tag.
-
Can I connect Repair Tech to the other software my shop uses?
Repair Tech connects with most of the commonly used shop software. It also works directly with Way Pay, so your invoices, payments, and reconciliations are always up to date.
-
How hard is it to switch to Way Repair Tech?
Repair Tech is designed to handle the move easily, including data migration. Your exact onboarding timeline depends on your shop and setup.
See a real fix come back in under 30 minutes
Twenty minutes with a Way specialist: how requests work, what a response looks like, and what it means for your bays.