Star Park Corporation Ditches Unreliable Pay Machines & Simplifies Collections with Way
Pay machines going offline is more than an inconvenience. It means lost revenue, frustrated drivers, and staff stuck troubleshooting hardware instead of running the lot. That was Star Park Corporation's reality before they brought on Way's Scan2Pay platform. With custom QR signage installed at their entry and exit points, drivers pay from their phone in seconds, no kiosk, no equipment, and no more machines to troubleshoot.
Fewer Payment Failures
Simpler Collections
Faster Checkout
The Challenge
Star Park Corporation’s pay machines kept going offline, making it hard for drivers to pay and for staff to manage collections.
Our Solution
Way installed custom Scan-to-Pay QR signage at entry and exit points of Star Park, eliminating the need for kiosks or equipment, allowing drivers to make payments in seconds directly from their phones.
Table of Contents
The Challenge
Star Park Corporation’s pay machines kept going offline, making it hard for drivers to pay and for staff to manage collections.
Our Solution
Way installed custom Scan-to-Pay QR signage at entry and exit points of Star Park, eliminating the need for kiosks or equipment, allowing drivers to make payments in seconds directly from their phones.
Industry
Parking
Company Size
Local Operator
Location
California
Pay Machines Down, Payment Friction for Drivers
Running a lot on pay machines means you’re at the mercy of the hardware. When Star Park Corporation’s machines went offline, drivers couldn’t pay on site, and the team had to deal with the fallout instead of focusing on operations. Star Park needed a payment system they could count on, without adding more equipment or more work for staff.
The Solution: Scan2Pay by Way, No Equipment Needed
Way’s Scan to Pay platform is built for exactly this. Custom QR signs were designed for Star Park’s lot and installed by the Way team at the key entry and exit points, on a schedule set up by their Account Executive. No kiosk, no gate hardware, no expensive equipment to install or maintain.
For drivers, it’s three steps: park, scan the QR code with their phone camera, then enter their license plate and pay. No app download, no waiting at a machine.
For Star Park, it meant collection became something the team could manage without babysitting hardware, and revenue started coming in as soon as the signage went up.
How It Works
- Customers park their vehicles
- They open their phone camera and scan the QR code
- They enter their license plate and pay, done in seconds
Getting set up was straightforward. Star Park rated the integration a 4 out of 5.
The Results
- Easier collection and management of parking payments
- No more relying on pay machines that kept going offline
- Faster payment for drivers, scan and pay in seconds, no kiosk needed
- No equipment costs, signage was installed and maintained by Way
- Smooth rollout with minimal disruption to daily operations (rated 4 out of 5)
Why Star Park Corporation Chose Way
- A Simpler Way to Get Paid: No kiosk, no gate hardware, no equipment to buy or maintain, just signage and a phone.
- Easy to Set Up: Way’s team designed and installed the signage on a schedule that worked for Star Park. Integration rated a 4 out of 5, with no operational lift required from Star Park’s side.
- A Team You Can Reach: Star Park reaches out to their Way account manager, someone who’s easy to reach and reliable, when they need help.
Why This Matters
Every hour a pay machine is down is an hour of lost revenue and a driver who might not come back. For parking operators, the real cost of unreliable hardware isn’t just the repair bill; it’s the missed bookings and the staff time spent managing the problem instead of the lot. Star Park Corporation’s experience shows what’s possible when you remove the equipment altogether: a QR sign at the entrance, a phone in the driver’s hand, and payment collected without a single machine to maintain.