Yes, you can use the Way app for parking, but that's not all! The app also lets you compare insurance, find nearby car washes, track your mileage, get gas discounts, and earn 8% interest on your Way Wallet balance. It's everything your car needs in one place.

1. Open the Way app or visit Way.com and enter your airport and travel dates.
2. Tap Search Parking to explore nearby lots and find the one that fits your trip.
3. Reserve your spot in a few quick taps, and we'll send a confirmation email right away.

You can always check or manage your booking anytime under My Orders on the app or website.

Yes, every confirmed reservation means you get a guaranteed spot and a hassle-free parking experience. Once you book, we instantly alert the parking lot to hold your space. If something unexpected ever comes up, we'll switch you to a nearby lot at no extra cost or give you a full refund. What's more -- if you choose to have your refund credited to your Way Wallet, it'll earn you a cool 8% annual interest. Our partners have round-the-clock access to your reservation details, so your spot's always ready when you are.

This is a rare occurrence, but glitches do happen. If it does, don't worry! Just reach out to our round-the-clock support team at 408-598-3338 or send us an email at support@way.com. They'll help upgrade you to a new spot quickly or help you with a refund if needed.

Once you complete your booking, you'll see a confirmation page with your reservation details. A confirmation email will also be sent to you. If you don’t see it in your inbox, check your spam or promotions folder. You can always view your booking anytime under My Orders in the Way app or on the website.

First, check your spam or promotions folder. If it's not there, open the Way app or visit our website and go to My Orders to view your active reservation. If you still need help, reach out to our support team at 408-598-3338 or support@way.com, and they’ll resend your confirmation right away.

Yes, you can edit most reservations in the Way app before your check-in time. The app also allows you to extend your reservation if you need to. Simply update your check-in and checkout dates or times as needed. If these options aren’t available for your booking, it could be because the parking lot doesn't support it. Don’t worry - just reach out to our support team or contact the parking lot directly, and they’ll help you sort it out.

We understand that things don’t always go as planned. If you need to change your plans, you can cancel your reservation anytime before your check-in time. If you’re canceling up to 3 hours before check-in time you can do it yourself on the Way app or website. For reservations within the next 3 hours of check-in time you will need to contact our customer support team to cancel.

Here's how:

1. Log in to your Way account or open the Way app.
2. Go to My Orders or Dashboard.
3. Select the reservation you want to cancel and open Order Details.
4. Tap Cancel, then confirm when prompted.

You’ll see an on-screen confirmation and get a cancellation email right after. If your check-in time is close or you’re having trouble canceling, contact our support team at support@way.com or call 408-598-3338 for help.

Please note, once your reservation’s start time has passed, it can’t be canceled or refunded.

In most cases, showing the confirmation on your phone works perfectly. Some parking lots may require you to scan a QR code or show a printed copy. You can find this information in the lot details on the Way website or app. If you expect spotty network coverage or want to be extra sure, keep a printout handy just in case.

Reservations can’t be transferred between locations. If you’d like to park somewhere else, just cancel your current reservation and book a new one at the other lot. As long as you cancel before your check-in time, there’s no penalty. Each reservation is tied to a specific parking facility, so rebooking helps make sure your spot is confirmed correctly.

Once a booking starts, we cannot partially refund unused days. However, you can contact our 24/7 customer support team who’ll reach out to the lot and check if an adjustment is possible.

Absolutely. We completely understand how frustrating this situation can be, and our team is here to support you. If your flight is canceled, please reach out to us right before or shortly after your scheduled check-in time. We will review your situation and process a refund for you. If you opt for a refund to your Way Wallet, you’ll earn an annual interest of 8%! Just remember, we’re here to help you every step of the way.

Most lots offer buffer time for event parking, which is mentioned in your confirmation. If the event runs longer than expected, please contact the lot or inform Customer Support so we can coordinate with the lot.

Most airport parking lots on Way are open all day and night, but some monthly and hourly lots have set hours. You can check each lot’s schedule on Way.com or the app before booking. If you have an early flight or arrive late, choose a lot that is open during those times. Remember, if a lot isn’t open all day, its shuttle service usually follows the same hours. Also, some 24/7 lots may not have shuttles running all the time. Be sure to double-check the details about the lot and shuttle service before you book.

All the lots on Way.com are vetted thoroughly to ensure our customers have a hassle-free parking experience. We do our best to list only trusted and reliable parking partners. Most lots on Way meet our safety standards and include features like gated access, attendants, cameras, and lighting. You can check these details in the lot description before you book.

While we don’t own the parking lots and rare issues can happen, we take every step to partner with operators who care about keeping your car safe. You can also read reviews from other drivers to help you choose the lot that feels right for you.

You can easily navigate to your parking lot using the directions we provide. In your confirmation email, the address appears as a clickable link that opens directly in Maps. You’ll find the same option in the Way app. Just go to My Orders and tap Get Directions to be redirected to Maps. You can also find most of our lots on Google or Apple maps.

Parking directions are also listed in the lot description on Way.com, so you can review them before your trip. If you still need help finding the location, contact the parking lot directly or reach out to Way Support at 408-598-3338 or support@way.com.

When you reach the lot, show your parking confirmation to the attendant or follow the check-in steps in your confirmation email or the Way app. Most lots will simply scan your QR code or barcode for entry. If the lot doesn't have automated access, you can show your confirmation on your phone or as a printout at the gate.

If you arrive and the parking lot can't honor your reservation, please contact our support team right away at 408-598-3338 or support@way.com. We'll help you find another nearby spot or arrange a refund if needed. Keeping your confirmation email handy will help us sort things out quickly.

For certain lots, Way helps you reserve your spot, but payment is handled directly by the parking lot or through a voucher. However, if it looks like you were charged twice, reach out to our support team at 408-598-3338 or support@way.com. Please include your receipt or any payment details from the lot, and we’ll check with them right away and issue a refund if needed.

That rarely happens, but miscommunications can happen and if it does, please don't hesitate to reach out to our 4/7 support team at 408-598-3338 or support@way.com. We’re here to help! Whether it’s to help you upgrade to a new spot quickly or addressing a refund, we'll make sure it's taken care of.

If your QR code doesn't scan, try refreshing your confirmation screen and give it another go. If it still doesn't work, reach out to our support team at 408-598-3338 or support@way.com. We'll contact the parking lot to confirm your reservation and make sure you're able to check in without any trouble.

If you get to the parking lot and don't see an attendant or someone at the front desk, don't worry. Just park your vehicle and give the lot a quick call using the number in your confirmation email or on the app. If you have trouble reaching anyone or can't find a number, feel free to reach out to our customer support team at 408-598-3338 or support@way.com. They're here to help you 24/7. They'll notify the lot and make sure your vehicle is properly checked in.

Hourly and airport parking lots don't usually allow multiple check-ins and checkouts for the same booking. However, our monthly parking lots are a great option if you need the flexibility of multiple entries and exits.

Please contact Customer Support as soon as possible. We'll document your concern, reach out to the lot management, and guide you through the next steps.

If the lot is closed during your booking hours, contact Support for help. We'll verify the situation and assist with alternate parking or a refund.

If you cannot reach your lot due to a roadblock or closure, contact Customer Support immediately. We'll either arrange an alternate option or process a refund.

Some lots offer EV charging. You can filter for EV-friendly lots while searching or look for EV Charging Available in the lot details.

When searching, use the EV Charging Available filter or look for the charging icon in the lot description.

Pet policies vary by lot. Please check the lot details before booking or contact Customer Support for confirmation.

Not all parking lots provide a shuttle. You can check the lot details on Way.com or in the app before booking to see if a shuttle is available and view its operating hours.

All shuttles are owned and operated by the parking lots themselves, not by Way.com. We partner with trusted facilities that manage their own shuttle schedules and drivers. If you ever need shuttle assistance, you can contact the lot directly using the number in your confirmation email or reach out to Way Support for help coordinating.

You'll find shuttle details in the parking lot description on Way.com or in your confirmation email. It's a good idea to double-check the schedule before your trip so you can plan your arrival with enough time to catch the next shuttle.

Most airport parking lots shuttle passengers to all terminals, but schedules can vary. You'll find terminal details in your confirmation email. For the most up-to-date information, it's best to call the lot directly before your trip.

Most shuttles display the name of the hotel or parking lot on the vehicle. If the shuttle isn't branded, you'll find the exact pickup details in your confirmation email.

Shuttle tracking isn't available for every parking lot. If it's supported, you'll see a tracking link in your booking details. If not, you can call the lot directly for the latest shuttle updates.

You'll find the pickup and drop-off points listed in your confirmation email. At most airports, you just need to follow the Ground Transportation signs to the area where all shuttles pick up passengers. If you still can't find it, call the parking lot or reach out to our 24/7 support team at 408-598-3338 or support@way.com for help.

If you can't find your shuttle, check your confirmation email for the pickup location details. If it's still unclear, call the parking lot directly or contact Customer Support at 408-598-3338 or support@way.com for help.

If you left something behind on the shuttle, contact our support team right away at 408-598-3338 or support@way.com. We'll reach out to the shuttle operator and do our best to help you get your belongings back quickly.

In most cases, yes. If you cancel before your check-in time, you'll get a full refund unless your booking was marked Non-refundable at checkout. Non-refundable specials are clearly labeled before you confirm your reservation. Once your check-in time has passed, cancellations and refunds are no longer available.

Refunds are added to your Way Wallet right away, so you can use them anytime for parking or other car services. You'll even earn 8% annual interest on the balance while it sits there.

For most reservations, you'll also have the choice to get your refund back to your original payment method through the Way app or website. Once it's processed, it usually takes about 5–7 business days to show up on your bank statement.

If you notice duplicate charges, reach out to our Customer Support team at 408-598-3338 or support@way.com. We'll verify the payment and issue a refund for any duplicate transactions.

If you were signed up for Way+ by mistake, you can cancel it anytime from your Way account. Just go to Profile → My Subscriptions, select Way+, and turn off Auto-renewal.

If you're unable to cancel or need help, reach out to our support team at 408-598-3338 or support@way.com. We'll make sure your membership is canceled and issue a refund if it applies.

You can cancel your subscription anytime through your Way account. It only takes a few quick steps.

Once done, you'll get a confirmation email. If you don't see the cancel option or need help, contact our 24/7 support team at 408-598-3338 or support@way.com, and we'll handle it for you.

Most lots offer parking until the end of the month, while some provide a full 30 days from your start date. The exact duration is mentioned in your booking confirmation.

You'll see an option to add a promo code during checkout. Tap Add Promo Code, enter your code, and select Apply before completing your payment.

You can reach our Customer Success team by phone at (408) 598-3338 or by email at support@way.com. Whether you need help with a reservation, have an urgent issue at a lot, or just have questions, our team is ready to assist you.

You can reach our support team anytime through the Help section on the Way app or website. Just share what happened, and we'll look into it right away. Our team will work with the parking lot to get things sorted as quickly as possible.

You can book street parking (meter parking) through Way.com for selected cities including Atlanta, New Orleans, and Los Angeles.

Yes. You can bundle your auto insurance with other services on Way to save more. Combine auto and home insurance, or pair your policy with parking or car washes where available. You can start with one bundle or build a larger one over time. We keep adding more bundle options to help you save even more.

Just a few details. Your name, contact information, ZIP code, and basic vehicle info like make, model, and year. Sharing your driving history or any completed driving courses can help us find the most accurate and affordable quotes for you.

No. Getting an insurance quote on Way is completely free. You will see real prices from trusted insurance providers with no hidden fees. We are paid by our partners, not by you.

Way helps you find insurance for cars, motorcycles, RVs, trucks, and even recreational vehicles like boats or jet skis. Whatever you drive or ride, we will help you stay protected.

You enter your details once, and we will pull quotes from multiple insurance companies for you. In many states, you will see quotes instantly. In others, it may take up to 24 hours. You can compare your options side by side, choose what fits best, and we will help you activate your new policy and handle the switch. Simple, quick, and stress-free.

Way partners with more than 50 insurance providers, including trusted national names like Allstate, Nationwide, SafeCo, Travelers, Kemper, and Stillwater, as well as regional and specialty carriers. This gives you more options and often better rates all in one place.

No. The quotes you see on Way are exactly what the insurance company offers. We do not add fees or markups. Our partnerships often help you get better prices than you would find on your own.

Never. Way does not sell your personal information or share it with random marketers. Your details are only used to find your quotes and help you manage your insurance. You will only hear from us about your quotes or related support.

Yes. You can switch anytime. If you change mid-term, your current insurer must refund the unused part of your premium. If you find a better rate on Way, you can make the switch right away without losing money.

Yes. Way.com operates as a licensed insurance agency. In California, we are licensed under Way.com Insurance Agency in partnership with Wilson Mathew Nechikat Insurance Agency Inc. (License #6003029). We hold all required state licenses and carry professional liability coverage for your protection.

No. Getting quotes through Way does not affect your credit score or current policy. Insurers use a soft pull, which has no impact. In California, credit checks are not used for car insurance at all.

You can email insurance.support@way.com or call (408) 598-3338. Our licensed agents can explain your quotes, help you compare options, and guide you through the process of starting your policy.

After buying a car wash on Way (website or app), you'll get a voucher code by email and in your account. To use it, go to the participating location and show the code on your phone or a printout. The attendant will verify it and start your wash or give you a ticket or code to use. Follow their instructions and enjoy your clean car.

No. Each voucher must be used at the location listed in your purchase and only for the specific service you chose. For example, if you bought a "Deluxe Wash" at Joe's Car Wash, the voucher works only there for that package. It cannot be used at another car wash or for a different service. Every Way listing clearly shows where and how your voucher can be used, so check before you buy.

If your voucher code isn't working, contact Way Support right away. You can call us on the spot, and we'll confirm the code with the car wash or issue a replacement if needed. The car wash staff can also reach out to us directly. Either way, we'll make sure you get the wash you paid for.

Once you've used all the washes in your monthly Car Wash Subscription, you can wait for your plan to renew in the next billing cycle or buy an extra one-time wash for the month. If you often need more washes, you can upgrade to a higher plan for more frequent washes.

No. Unused washes do not roll over. Your Car Wash Subscription resets each month on your billing date. For example, if your plan includes five washes and you use only three, the remaining two will expire. To get the best value, try to use all your washes before the month ends.

You can cancel anytime by turning off auto-renewal in your Way account. Log in on Way.com or the app, open your Car Wash Subscription details, and select "Turn Off Auto-Renew." Do this at least one day before your next renewal to avoid being charged for the next month.

Your pass will stay active until the end of your current billing period, and you can still use any remaining washes. After that, it will expire automatically. Partial refunds are not available. If you have any trouble canceling, email support@way.com, and our team will help.

Way+ is Way's premium monthly membership that bundles car care and savings in one simple plan. As a Way+ member, you get:

• 10% off every parking and car wash reservation
• Cashback on gas (up to 50¢ per gallon at over 60,000 stations nationwide)
• Complimentary 24/7 roadside assistance for towing, jump starts, and flat tire help
• Free perks like a mechanics hotline, 100-point inspections, and select insurance protections such as accident or layoff coverage (based on your plan)
• Way+ helps frequent drivers save hundreds each year by combining savings, protection, and everyday car services in one easy membership.

Way+ has three tiers:

• Ruby: $9.95 per month
• Emerald: $19.95 per month
• Diamond: $29.95 per month

Each tier includes added perks and higher benefits. You can sign up on the Way+ page at Way.com or in the app. Just choose your plan, check out, and your benefits will start right away.

Way often runs promotions, including free trials or discounted months, so keep an eye out for special offers. In the app, you'll find Way+ under the main menu for quick sign-up.

Yes. Way+ renews automatically at the start of each billing cycle. Your saved payment method will be charged monthly or according to your selected plan. For example, if you join today, you'll be billed again on the same date next month.

If you joined through a free trial or promo, your plan will renew at the regular price once the offer ends. Renewal terms are always shown during sign-up, and you can cancel anytime to stop future renewals.

You can cancel anytime with no fees. Log in on Way.com or in the app, go to the Way+ section under My Orders or account settings, and turn off Auto-Renewal. This stops future charges.

Your benefits will stay active until the end of your current billing period. For example, if your renewal date is the 30th and you cancel on the 15th, your perks remain active until the 30th.

Canceling stops renewals but does not refund the current month. If you have trouble canceling online, email support@way.com, and our team will help.

Once you're a Way+ member, your benefits apply automatically when you're logged in.

• Parking and car wash: The 10% discount appears automatically at checkout
• Gas: Open the Way app, go to Gas, and claim a cashback offer at a nearby station. Pay with the card linked to your account, and your cashback will appear automatically.
• Roadside assistance: Use the Roadside Help option in the app to request service. Way+ covers eligible services with a set number of free uses per year.

You can view and manage all your perks in the My Way+ section of the app. If something doesn't apply correctly, contact support, and we'll fix it right away.

On the website or app, select Log In and choose Sign in with Google. Once you confirm, your Way account will open automatically.

If you originally signed up using Google, continue using that method for one-click access. How do I update or change my credit card?

Log in to your account, click your profile icon, and select Payment. From there, you can add a new card, update an existing one, or remove an old card.

Changes will apply to future transactions. Active orders or memberships will stay linked to the card used at the time of purchase. For security, never share card details by email—always update them in your account settings.

Log in to your Way account and go to Profile or Account Settings. You can update your name, email, or other personal details directly. If you change your email, it becomes your new login.

For sensitive updates like a verified phone number, you may need help from support. Just reach out if you need assistance.

Yes. Your privacy and security are top priorities. All data is protected with 128-bit SSL encryption, and we never sell your personal information. We only share details needed to complete your bookings or activate your benefits, always with trusted providers.

Our systems follow strict industry standards and undergo regular audits to keep your information secure.

Click Log In on Way.com or in the app and choose Forgot Password? Enter your email, and we'll send you a link to reset it. If you don't see the email, check your spam folder.

If you just want to change your password, go to Account Settings and select Update Password. You'll get a confirmation email before your change is saved.

First, make sure you're using the correct email and password. If you created your account through Google, log in the same way.

If you're still unable to access your account, contact us at support@way.com or call our support team. We'll verify your details, check for any account issues, and help you get back in quickly.

Way Bucks is a rewards program that Way.com members can use to get discounts on our platform. You can apply Way Bucks to future purchases (like parking, car washes, etc.) for a discount. It's our way of saying thank you!

Every Way.com customer is automatically part of the Way Bucks Rewards Program. There's no downside or cost on your part; it's a free rewards perk.

Any Way.com member who meets a couple of basic criteria is eligible for Way Bucks. You must be a legal U.S. resident, 18 or older, or have a U.S. registration address on your Way account. Your account also must be in good standing (not suspended or banned).

Each person is allowed only one Way.com account to earn Way Bucks. Creating or using multiple accounts to try to accumulate more Way Bucks is prohibited. The program is designed to reward genuine individual purchases. If someone tries to exploit the system with several accounts, their Way Bucks may be voided, and their accounts could be suspended. Therefore, it’s best to stick to just one account.