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Frequently Asked Questions (FAQ) about Way

FAQs For Meal Plan

With Way’s Meal Plan you can purchase meals from several restaurants for less than the menu price at the restaurant. Once you are part of Way’s Meal Plan you can reserve your lunch or dinner from any of Way’s participating restaurants 7-days of the week.

Each restaurant typically offers multiple signature dishes as part of the Meal Plan. However, not all dishes on a restaurant’s menu will be offered as part of this plan.
We offer multiple Meal Plans.

All our Meal Plan menu items are available every day of the week, Monday through Sunday. Some restaurants may close in observance of certain holidays and you will not be able to order from them at that time.

Your Meal Plan begins the day you sign up with Way and make your payment. Your Meal Plan lasts for 30 consecutive days. When your 30-days ends, your account will automatically renew for the next 30-day cycle.

You have three options to choose from.

1. Meal Plan 3: You get 3 meals as part of the option, which can be redeemed over a 30-day period.

2. Meal Plan 12: You get 12 meals as part of this option, which can be redeemed over a 30-day period.

You can redeem one lunch and one dinner each day with the Meal Plan.

You can order food from “Meal Plans” tab in our web dashboard page or Meal Plan option in the Home screen of our Mobile app. You can also order the food that is listed as part of “Meal Plan Menu” in restaurant details page.

Yes. In order for the restaurant to estimate the number of meal orders, the orders for the Way Meal Plan should be pre-ordered per the time window below:

Lunch Pre-Order Window: 5:15 PM of previous day to current day 10:00 AM.

Dinner Pre-Order Window: 12:00 Noon to 5:00 PM.

At the time you pre-order the meal, you will choose a pick-up time as below:

Lunch Order Pick Up Time: 11:00 am to 2:00 pm.

Dinner Order Pick Up Time: 6:00 pm to 10:00 pm.

Our restaurants will have the meal ready at your selected pick up time.

When you arrive at the restaurant, show your order confirmation to the cashier.

Currently, meals ordered through Way are only available for pick up.

All your Way orders are saved to your account. To access your Way orders, locate the “My Orders” tab on the Way dashboard.

Once an order for a meal has been placed, it cannot be cancelled.

Currently, we do not offer upgrades. You can purchase a different plan once all meals of your current plan are redeemed. Only one Meal Plan will auto renew and be active at a time.

Currently, we do not offer roll over on any unredeemed meals.

All plans are set for auto renewal. If all meals are redeemed before the 30 days, you can purchase a new plan, and only your new plan will be active. Only one Meal Deal will be active at a time.

Meal Plans cannot be paused.

Not at this time.

Way has partnerships with all our restaurants. However, we do not have direct control over the quality of the meal. We request that you to directly contact the restaurant and share your feedback about your meal. If you aren’t satisfied with the restaurant response, don’t hesitate to call us for assistance.

For the Meal Deal, make sure you are ordering from the subscription menu and within the designated ordering hours. If you are still having issues, there is a chance that the restaurant may be closed for the day.

Contact Way.com support! Either call us at 408-598-3338 or email us at support@way.com.

We do not support payments with multiple credit cards.

To review full legal terms of service please click here

Order Issues

All your Way.com orders are saved in your account. To access your Way account, click on the “Log In” link in the website’s upper right-hand corner.

After logging in, you’ll see your Way account’s Dashboard page. Locate the “Pending and Previous Orders” section.

This section will have a list of your order(s).

Click the “Preview” link to view the specific order’s details.

We’re sorry to hear you have an issue with your order!

First, please check the order’s fine print. If the merchant’s order circumstances aren’t stated in the fine print, please Contact Us. We’ll make sure your issue is resolved.

Log in to your Way account through the “Log In” link.

Click on the Dashboard. You should see your current orders.

Click "View" for the order you wish to cancel. This will open a screen showing the order details.

Click the "Cancel" button.

You’ll see a confirmation window. Click "Okay" to confirm. Your order will be canceled, and you’ll see a little message in red. You’ll receive a cancellation confirmation email shortly afterward.

A. Refund Policy for Movie Tickets
Once your movie ticket order has been processed, we can not issue any refunds for that purchase. If you made a mistake and ordered tickets for the wrong movie, please call us right away, before we process them, otherwise, there's nothing we can do. If we can't give you a refund because the tickets have been processed, don't worry, not all is lost! Simply contact and the theater you bought the tickets for and in most cases they will honor the tickets and let you into a different show time!

B. Refund Policy for Purchases other than Movie Tickets
Refund Policy for Transit
Once your transit order has been processed Way has no ability to cancel the transaction. Please contact the transit authority for assistance

We understand that plans change. You can cancel your reservation up to 24 hours of the date and time of your reservation, simply go to your reservation on-line and cancel , call or email the Way Customer Success team. Since Way.com pre-pays these reservations any canceled reservation under the 24 hour window of your check-in, Way will refund your entire reservation amount into a credit in your Way account to be used at a later time. This credit can be used for parking, movies, restaurants, transit or event tickets.
If your stay extends beyond your reservation dates and times, you may be charged by the provider or call Way to extend (408) 598-3338

C. What if the merchant goes out of business? If this happens, a refund is definitely in order! Just Contact Us and we’ll take care of it.

Once your purchase is complete, you’ll receive a confirmation email. The email will include a link to access your order details. The order details will have instructions on how to redeem your order confirmation code.

Login/Profile Questions

You can use your Facebook or Google account to access Way.com too! It’s easy.
Click the “Log In” link in the upper-right portion of the page.
Click the Facebook icon to log in with your Facebook account. Click the Google icon to log in with your Google account.

After logging into your Way account, click on your profile in the upper right-hand corner. Select “Payment” from the navigation menu. You can add a card, edit existing cards, or delete cards in the “Payment” section.
PLEASE NOTE: If you’ve already placed an order, you won’t be able to change the credit card you used for that order. New credit cards only work for future orders.
Protect your card number! Don’t email us (or anyone else) your credit card information. You should only enter your card information under your Way account.

Log into your Way account.
Click on your profile in the upper right-hand corner.
On the Dashboard page, locate the “Account” section.
From here you can edit your profile information, as well as personalized fields for:

  • Profile Notifications
  • Reviews
  • Trust & Verifications

We take security very seriously at Way.com. All accounts are protected by 128-bit VeriSign Secure Socket Layer (SSL) encryption.
Additionally, it’s our policy never to sell your personal information to any third parties. That includes the merchants from whom you’ve ordered on Way.
For more information, check out our Privacy Policy.

Click the “Log In” link in the upper right-hand corner.
At the bottom of the login window, click the “Forgot Password?” link.
Enter the email address you used when you signed up for Way.com.
Click “Send Reset Link”.
Way will send a message to your registered email address, with instructions on how to reset your password.
Way passwords must be a minimum of six (6) characters in length.

Did you create your Way.com account using Facebook? If so, try logging out of your Facebook account, and then logging in to Way.com.
If you’re still having trouble, please Contact Us so we can fix the login for you.

Way Bucks

The Way Bucks Reward Program allows Way members to earn rewards (in the form of “Way Bucks”), based on your individual purchases. The more you Way, the more you earn.

Nope, it’s absolutely FREE.

Participants are eligible if they:
are legal U.S. residents 18 years or older
they have a U.S. registration address tied to their Way account.
(Note: the account must have no holds or suspensions attached to it.)

No. You can only earn Way Bucks with one Way account. Using multiple Way accounts to earn Way Bucks is not allowed.

Most purchases do qualify for Way Bucks, but some restrictions apply. See our Terms and Conditions for more details.

We calculate the number of Way Bucks you earn like this:
[Item Price] x [Quantity Ordered] x [Earn Percentage]
Shipping fees, taxes, and any other seller fees are excluded.

Earn percentage is the proprietary metric we use to determine the amount of Way Bucks each member earns on their purchases (up to 10%).

Yes, we may change the earn percentage depending on your order history. Depending on your purchases, we may choose to offer you a higher earn percentage, or extra Way Bucks. Either way, if your orders qualify for multiple promotions, you’ll always earn the higher credit amount.

Yes. You can earn up to $100 in Way Bucks on any single Way purchase.

Smart Parking

Smart Parking is a feature built into the Way app (iOS and Android). At certain venues, you can use the app to open the venue’s Bluetooth-enabled parking gate!
(Note: The app will prompt you to turn on your Bluetooth if Smart Parking is available. It’s a good idea to enable Bluetooth in your phone’s settings before leaving home.)

Yes, you’ll need the Way app running to open the parking gate.

Not yet. At this time, Smart Parking is only available if you make a reservation in advance.

When you get near the parking date, you’ll receive a notification. Tap the notification to see a ‘Slide to Open’ button in the Way app. Slide right to open the parking gate.

The same process lets you in and out. Once you near the exit gate, you’ll get another notification in the Way app. Tap the notification, and then slide right. The exit gate will open, and you’re on your way home!

Wait two minutes. Then try the ‘Slide to Open’ button again. If that still doesn’t work, please contact the venue’s front desk.

I’m a Business

Want to connect with a whole new crop of dedicated customers? Great! Here’s how to list your business on Way.
First, you’ll need to open a Way.com account. Click the “Sign Up” link and follow the signup process.
Next, describe your business in the new profile. Make sure to include plenty of photos, accurate details about the business, and contact information.
Then you’ll need to communicate with Way.com customers on the platform. They’ll tell you what they’d like to see from your business.
Take advantage of Way.com offers and specials. Watch your revenue increase.
For more information, check out the “Partner with Us” page.
If you have questions or issues, please contact our Support team.
Is your question not covered here? Please Contact Us!

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