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Frequently Asked Questions (FAQ) about Way.com

Auto Insurance

Yes. Way.com offers a few auto insurance bundles that’ll help you save even more. You can easily choose to bundle your auto insurance with home insurance, parking, and car wash services, or choose to bundle with only one other service instead of multiple. You can also opt for bundles that do not include auto insurance. In the near future, there will be more offerings you can bundle and save with auto insurance.

Way.com would need to know your personal (name and phone number), vehicle, and residential information at the very least to provide you a quote. To get the most accurate and cheapest car insurance quote, we’d need more information about you such as if you’re a full time professional or took an extra safety driving class. The extra information will help in giving you extra discounts on your car insurance.

Way.com services are completely 100% free of charge. There are no hidden fees nor any last-minute surprise add-on charges.

Way.com offers car, motorcycle, commercial vehicles, recreational vehicles (boats and jet-skis), and oversize vehicle insurance (RV, pickup trucks, etc.).

Way.com gathers dozens of auto insurance quotes into one spot for you to choose and compare after completing an easy online form. In the state of California, your auto insurance quotes will appear immediately after the form has been completed, while non-California residents will receive their quotes within 24 hours. Once you’ve decided on a quote, Way.com will assist you on switching over to your new auto insurance.

All of the quotes provided are 100% true price comparisons to any auto insurance company we partner with. Our partnered auto insurance companies and us would consider the exact same driver and vehicle information in order to give you a quote.

Way.com is partnered with over 50 car insurance companies, making your quote shopping experience that much easier. We’ll help you shop at car insurance companies that include Allstate, Kemper Insurance, Nationwide, SafeCo, Travelers, Stillwater and many others. If there are specific companies you’d like to shop at, just let your shopping buddy at Way.com know. You can send an email at support@way.com or call 408-598-3338.

No. Way.com will not overcharge, mark up the price, or price gouge. The quotes you’ll receive are the same, if not cheaper, then the car insurance quotes you’d receive if you shopped yourself.

Way.com takes safe guarding your personal information very seriously. We will never sell your information to any third party, and you will never be bombarded or spammed by phone calls or emails from us.

No. You do not need to wait until your car insurance policy is up, and you certainly do not need to wait until you receive a renewal notice from the current insurance provider. You are able to switch your car insurance policies at any time. By law, all car insurance companies will have to refund you money for any remaining days left on your policy. Way.com is ready to assist you when you’re ready to switch your car insurance policy.

Yes. Way.com Insurance Agency, as well as their partnership with Wilson Mathew Nechikat Insurance Agency Inc., (license number 6003029) are licensed insurance broker registered in the state of California. To ease any worries and to give you a peace of mind, Way.com has a $3M professional liability policy.

  1. Way.com does the hard work of collecting auto insurance quotes from over 65 companies, all into one place. Usually, online sites and local agents would only be able to quote you on only one auto insurance company, or only the top well-known companies, and a few smaller companies. At Way.com, we work with a wider range of insurance companies, making it easier for you to save more money with more reliable options.

  2. Way.com has a mobile app to help you navigate your quotes and policies easier. You can get notifications about your policy or find new quotes almost instantly.

  3. Leave your insurance shopping stress at the driver’s door. Way.com will automatically send you renewal updates and give you a list of quotes that can help you save more than how much you are currently. You can easily switch your insurance any time and we’ll be there to help!

Definitely not. Way.com will not make any changes to your existing insurance policy including you new insurance policy without receiving your consent and approval. Way.com will only assist you with shopping around and showing you new insurance quotes, but will absolutely not change or switch your policy. However, if you’d like to change your policy to a new policy, Way.com is more than happy to assist.

No. Your car insurance rate or credit score will not be affected. The state of California does not require anyone to have a credit check for car insurance quotes. Other states may have insurance companies run a credit check but it is a “soft pull”, a fact check of your credit, and not a “hard pull”, which is the type of credit check that happens when you’re applying for a credit card. Soft pulls used for comparing car insurance rates, does not affect your credit score or rating, no matter how many quotes you’ve obtained.

You can contact Way.com’s customer service team at insurance.support@way.com or call 408-598-3338.

For Way.com, comparison shopping for your car needs is not a new business for us. Way.com’s insurance team has over 20 years of experience in the insurance industry, and over 10 years of experience with insurance comparison shopping. Additionally, Way.com will only offer quotes from trusted, licensed, and reputable insurers. With the trust of over 6.5 million happy customers and counting, Way.com has successfully assisted customers with parking, car maintenance services, and in finding reliable car insurance at the best rates.

By limiting the amount and type of information collected from you, Way.com helps you keep your personal information private. The information collected by us is used to provide you with a fully customized, personal quote. This helps insurance carriers confirm the information you’ve entered on Way.com, as well as to confirm your identity.

Way.com take your privacy and security very safely. We keep your personal information private and protected through multiple layers of security. All of your data and personal information is fully encrypted.

Way.com specializes in car services and focuses on making sure your car is getting the best it deserves at the best price available. When you choose Way.com, you’re able to take care of your car needs, such as parking, car washes, and insurance, from your favorite companies at the best price, in one spot. What makes us unique from other competitors is the option of bundling your car services and save even more.

For auto insurance, we are different from our other competitors because we give you real quotes that you can purchase. Other insurance comparison websites are only able to give you estimated quotes, that can be drastically different from the real quotes, while we give you the actual quote you would have to pay if you have coverage today. No surprises, no hidden fees, all real and reliable insurance quotes.

For California residents, after you’ve chosen the car insurance quote and submitted your form, a Way.com insurance representative will contact you by phone within 24 hours. If they are unable to get in contact with you by phone, you will receive an email from them within 24 hours. In the small chance that our insurance representative did not contact you, please email us at insurance.support@way.com or call 408-598-3338.

For all other states, after you submit your form, a Way.com insurance representative will contact you by phone within 24 hours with car insurance quotes you are eligible for. If they are unable to get in contact with you by phone, you will receive an email from them within 24 hours. In the small chance that our insurance representative did not contact you, please email us at insurance.support@way.com or call 408-598-3338.

ParkingPass

  • Tap on the ParkingPass banner on the home page.
  • You will then see a screen with two tabs: Parking Pass and Reservations.
  • Tap on the Reservations tab to see reservations.
  • Tap on “Reserve Space” button on the ParkingPass banner on the Home Page.
  • If you don’t see the “Reserve Space” button, tap on the banner.
  • From there, you can tap on the “Reserve Space” button in ParkingPass Screen.

No, unfortunately you can’t park in ParkingPass garages without a reservation. If you arrive early, you can reserve a space, based on availability.

Some lots allow a 15-minute grace period for early entry. Otherwise, you will need to book a new parking space or create a new reservation for the current parking garage.

You cannot access ParkingPass garages without an active reservation. You will need to book a new reservation for entry.

Our fair usage policy expects ParkingPass users to respect the reservation timings and don’t overstay beyond reservation end time. We understand that it is not always possible to checkout by reservation end time. Hence If you overstay your reservation occasionally, we don’t levy any penalty. If you are found to overstay frequently, we display a warning message. If you overstay after a warning is issued, we may need to suspend or terminate your ParkingPass.
Note: If your car is parked after ParkingPass is expired, you have to pay overstay charges.

If you're parked after your ParkingPass is expires, you will have to pay overage charges for the extended time. We recommend that you exit the garage before your ParkingPass expired to avoid extra charges.

No, if you’ve checked-out, you cannot leave your car inside the garage.

If another car is parked in WaySpot, you can park your car in a vacant spot. Call for assistance if you can’t find a spot.

If your car won’t fit in the WaySpot, you can park in another suitable spot. Call for assistance if you can’t find a spot.

In the event you are turned away, make sure to check-out and leave the garage. Immediately reserve a spot in a nearby lot. If you are unable to find a parking garage, call us for assistance.

From the “My Orders” screen, tap on your ParkingPass order details to change your license plate.

Parking

Please show the parking attendant your parking confirmation to double check if your reservation. If you are unable to park, please contact customer service.

Smart Parking is a feature built into the Way.com app (iOS and Android). At certain venues, you can use the app to open the venue’s Bluetooth-enabled parking gate! (Note: The app will prompt you to turn on your Bluetooth if Smart Parking is available. It’s a good idea to enable Bluetooth in your phone’s settings before leaving home.)

Yes, you’ll need the Way.com app running to open the parking gate.

Not yet. At this time, Smart Parking is only available if you make a reservation in advance.

When you get near the parking date, you’ll receive a notification. Tap the notification to see a ‘Slide to Open’ button in the Way.com app. Slide right to open the parking gate.

The same process lets you in and out. Once you near the exit gate, you’ll get another notification in the Way.com app. Tap the notification, and then slide right. The exit gate will open, and you’re on your way home!

Wait two minutes. Then try the ‘Slide to Open’ button again. If that still doesn’t work, please contact the venue’s front desk.

Carwash

After you purchase your carwash voucher from Way.com’s website or app, you can redeem your voucher at the carwash station by clicking showing the carwash attendant your voucher. Once the attendant confirms your voucher, you can proceed to the carwash machine for a wash.

Some carwash stations will require you to enter in their own unique verification code that will be given to you after redeeming your voucher at the carwash station.

No. You can only use your carwash voucher at any partner carwash station that is of the same value as your voucher. Please make sure you purchase the right voucher for the stations you’d like to get a carwash at.

In a very rare circumstance where your voucher does not work, please call customer service to for assistance.

If you’ve used up all your allotted carwashes, you can either purchase another subscription or wait until the next month for your current subscription to renew itself.

No, it does not. Any unused washes will not be usable or rolled over to the next subscription cycle.

Order Issues Carwash

All your Way.com orders are saved in your account. To access your Way.com account, click on the “Log In” link in the website’s upper right-hand corner.

After logging in, you’ll see your Way.com account’s Dashboard page. Locate the “Pending and Previous Orders” section.

This section will have a list of your order(s).

Click the “Preview” link to view the specific order’s details.

We’re sorry to hear you have an issue with your order!

First, please check the order’s fine print. If the merchant’s order circumstances aren’t stated in the fine print, please Contact Us. We’ll make sure your issue is resolved.

Log in to your Way.com account through the “Log In” link.

Click on the Dashboard. You should see your current orders.

Click "View" for the order you wish to cancel. This will open a screen showing the order details.

Click the "Cancel" button.

You’ll see a confirmation window. Click "Okay" to confirm. Your order will be canceled, and you’ll see a little message in red. You’ll receive a cancellation confirmation email shortly afterward.

A. Refund Policy for Movie Tickets


Once your movie ticket order has been processed, we can not issue any refunds for that purchase. If you made a mistake and ordered tickets for the wrong movie, please call us right away, before we process them, otherwise, there's nothing we can do. If we can't give you a refund because the tickets have been processed, don't worry, not all is lost! Simply contact and the theater you bought the tickets for and in most cases they will honor the tickets and let you into a different show time!


B. Refund Policy for Purchases other than Movie Tickets


Refund Policy for Transit

Once your transit order has been processed Way.com has no ability to cancel the transaction. Please contact the transit authority for assistance


Parking

We understand that plans change. You can cancel your reservation up to 24 hours of the date and time of your reservation, simply go to your reservation on-line and cancel , call or email the Way.com Customer Success team. Since Way.com.com pre-pays these reservations any canceled reservation under the 24 hour window of your check-in, Way.com will refund your entire reservation amount into a credit in your Way.com account to be used at a later time. This credit can be used for parking, movies, restaurants, transit or event tickets.
If your stay extends beyond your reservation dates and times, you may be charged by the provider or call Way.com to extend (408) 598-3338


C. What if the merchant goes out of business? If this happens, a refund is definitely in order! Just Contact Us and we’ll take care of it.

Once your purchase is complete, you’ll receive a confirmation email. The email will include a link to access your order details. The order details will have instructions on how to redeem your order confirmation code.

Login/Profile Questions

You can use your Facebook or Google account to access Way.com too! It’s easy. Click the “Log In” link in the upper-right portion of the page. Click the Facebook icon to log in with your Facebook account. Click the Google icon to log in with your Google account.

After logging into your Way.com account, click on your profile in the upper right-hand corner. Select “Payment” from the navigation menu. You can add a card, edit existing cards, or delete cards in the “Payment” section.
PLEASE NOTE: If you’ve already placed an order, you won’t be able to change the credit card you used for that order. New credit cards only work for future orders. Protect your card number! Don’t email us (or anyone else) your credit card information. You should only enter your card information under your Way.com account.

Log into your Way.com account.
Click on your profile in the upper right-hand corner.
On the Dashboard page, locate the “Account” section.
From here you can edit your profile information, as well as personalized fields for:

  • Profile Notifications
  • Reviews
  • Trust & Verifications

Absolutely!
We take security very seriously at Way.com. All accounts are protected by 128-bit VeriSign Secure Socket Layer (SSL) encryption.
Additionally, it’s our policy never to sell your personal information to any third parties. That includes the merchants from whom you’ve ordered on Way.com.
For more information, check out our Privacy Policy.

Click the “Log In” link in the upper right-hand corner.
At the bottom of the login window, click the “Forgot Password?” link.
Enter the email address you used when you signed up for Way.com.
Click “Send Reset Link”.
Way.com will send a message to your registered email address, with instructions on how to reset your password.
Way.com passwords must be a minimum of six (6) characters in length.

Did you create your Way.com account using Facebook? If so, try logging out of your Facebook account, and then logging in to Way.com. If you’re still having trouble, please Contact Us so we can fix the login for you.

Way Bucks

The Way Bucks Reward Program allows Way.com members to earn rewards (in the form of “Way Bucks”), based on your individual purchases. The more you Way, the more you earn.

Nope, it’s absolutely FREE.

Participants are eligible if they:
are legal U.S. residents 18 years or older
OR
they have a U.S. registration address tied to their Way.com account.
(Note: the account must have no holds or suspensions attached to it.)

No. You can only earn Way Bucks with one Way.com account. Using multiple Way.com accounts to earn Way Bucks is not allowed.

Most purchases do qualify for Way Bucks, but some restrictions apply. See our Terms and Conditions for more details.

We calculate the number of Way Bucks you earn like this:
[Item Price] x [Quantity Ordered] x [Earn Percentage]
Shipping fees, taxes, and any other seller fees are excluded.

Earn percentage is the proprietary metric we use to determine the amount of Way Bucks each member earns on their purchases (up to 10%).

Yes, we may change the earn percentage depending on your order history. Depending on your purchases, we may choose to offer you a higher earn percentage, or extra Way Bucks. Either way, if your orders qualify for multiple promotions, you’ll always earn the higher credit amount.

Yes. You can earn up to $100 in Way Bucks on any single Way.com purchase.

I’m a Business

Want to connect with a whole new crop of dedicated customers? Great! Here’s how to list your business on Way.com.
First, you’ll need to open a Way.com account. Click the “Sign Up” link and follow the signup process. Next, describe your business in the new profile. Make sure to include plenty of photos, accurate details about the business, and contact information.
Then you’ll need to communicate with Way.com customers on the platform. They’ll tell you what they’d like to see from your business.
Take advantage of Way.com offers and specials. Watch your revenue increase.
For more information, check out the “Partner with Us” page.
If you have questions or issues, please contact our Support team.
Is your question not covered here? Please Contact Us!

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