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Refunds & Cancellation Policy

Refund Policy for Movie Tickets

Once your movie ticket order has been processed, we can not issue any refunds for that purchase. If you made a mistake and ordered tickets for the wrong movie, please call us right away, before we process them, otherwise, there's nothing we can do. If we can't give you a refund because the tickets have been processed, don't worry, not all is lost! Simply contact and the theater you bought the tickets for and in most cases they will honor the tickets and let you into a different show time!

Refund Policy for Purchases other than Movie Tickets

Refund Policy for Transit
Once your transit order has been processed Way has no ability to cancel the transaction. Please contact the transit authority for assistance

We understand that plans change. You can cancel your reservation up to 24 hours of the date and time of your reservation, simply go to your reservation on-line and cancel , call or email the Way Customer Success team. Since Way.com pre-pays these reservations any canceled reservation under the 24 hour window of your check-in, Way will refund your entire reservation amount into a credit in your Way account to be used at a later time. This credit can be used for parking, movies, restaurants, transit or event tickets.
If your stay extends beyond your reservation dates and times, you may be charged by the provider or call Way to extend (408) 598-3338


All pricing subject to change. We endeavor to publish and maintain accurate prices and information for the services we offer. Our Service Providers provide us with the price and other information related to their respective services. In the event, however, that a service is listed or provided to us at an incorrect price or with incorrect information due to typographical error or other error in pricing or service information received from our Service Providers, Way.com and/or the Our Service Provider retains the right to refuse or cancel any Requests placed for such service. Way.com and/or the Our Service Provider shall have the right to refuse or cancel any such Requests whether or not the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your Request is canceled because of incorrect Service Provider information, we will promptly issue a credit to your credit card account in the amount of the charge. Prices, rates and inventory are subject to availability from the Service Provider.


Please read these terms and conditions of sale agreement very carefully. The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with way.Com ("Way.Com"), in which case the separate agreement shall govern).


This Sale Agreement is a legal contract between the Customer and Way.com. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "Way.com" shall relate to Way.com, and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. This Sale Agreement constitutes the entire agreement between the Customer and Way.com relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by Way.com. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Way.com at the address provided below. In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.


This agreement and any sales hereunder shall be governed by the laws of the State of California, without regard to conflicts of laws rules. The customer consents to the jurisdiction of the federal or state courts located in Santa Clara County, California for purposes of any suit, action or proceeding arising out of this sale agreement.
Way.Com hereby expressly disclaims all warranties either expressed or implied, including, without limitation, any warranty of merchant ability or fitness for a particular purpose. This disclaimer by way.com in no way affects the terms of the manufacturer's warranty, if any. INTERNET DISCLAIMER
Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions. LIMITATION OF LIABILITY
Way.Com will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. Way.Com will not be liable for products or services not being available for use or for lost or corrupted data or software. Customer agrees that for any liability related to the purchase of products or services, way.Com is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement.
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