Allstate Review 2023
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Allstate Home Insurance Introduction and History
Whether you own insurance or are eagerly considering one, Allstate is no stranger. It is one of the top insurance companies in America that offers multiple insurance policies, including auto, home, and fire insurance.
The Allstate Corporation was founded in 1931 as part of Sears, Roebuck and Co. It started with selling auto insurance directly by mail. Later, in 1954, they expanded their market and covered fire insurance. In 1957, they entered the home insurance industry and have been a major player in the market since then.
Allstate home insurance offers affordable premiums, extensive coverage options, and a powerful mobile application. In addition to selling various products, including automobile and life insurance, 529 college savings plans, and individual retirement accounts, Allstate is the second-largest home insurer in the United States.
Allstate may be a fantastic option if you seek a well-known firm that can provide all your personal insurance coverage.
Are you still wondering if Allstate is right for you? It is best to know all about the company and policy before investing. So, to assist you in a fair decision-making process, Way.com reviews the Allstate home insurance policy.
Unique Allstate Home Insurance Features
The company's values and motto set Allstate apart from its competitors. 'You are in good hands with Allstate' is the all-time motto the company strives towards. Here are some of the home insurance features you can expect with Allstate.
| Unique Feature | What it does |
|---|---|
| Green improvement reimbursement | This program assists in replacing a covered item with versions that are more energy efficient. |
| The HostAdvantage program | The HostAdvantage program is for homeowners who rent their houses temporarily over platforms like Airbnb.
The home-sharing insurance policy covers any damage or theft of personal belongings by the renters. The policy covers up to $10,000 for each rental host perio |
Allstate Home Insurance Pros and Cons
While Allstate is a major insurance provider in America, many opine that Allstate's home insurance is better than the auto insurance it offers. Here are a few pros and cons of buying Allstate insurance.
| Pros | Cons |
|---|---|
| Exceptional scope of coverage options and benefits | Generally expensive compared to other insurers. |
| Excellent financial backing | New policies not offered in California |
| Low number of consumer complaints |
Allstate Home Insurance Review
It is always wiser to read reviews about an insurance provider before deciding. Customer reviews and business ratings provided by agencies reveal a lot about the stability and performance of the insurance company.
When an insurance company has positive ratings, it signifies reliability and customer satisfaction. The Allstate home insurance ratings provided by J.D. Power, A.M. Best, and Way.com are here.
The overall rating for Allstate homeowners insurance suggests they are a good company to buy your home insurance. With below-average NAIC complaints, Allstate does a pretty good job with customer complaint redressal.
| Company | Review Category | Rating |
|---|---|---|
| Way.com | Customer Satisfaction | Good |
| J.D. Power | Claims Satisfaction | Average |
| J.D. Power | Customer Satisfaction | Average |
| A.M. Best | Financial Strength | Excellent |
| NAIC | Customer Complaints | Below-average |
Where Is Allstate Home Insurance Available?
Allstate home insurance is available throughout the country. However, Allstate has recently withdrawn its home insurance services from California due to wildfire risks and inflation in construction costs. Allstate is no longer issuing new policies in California.
Allstate Home Insurance Coverage Options
Are you considering Allstate homeowners insurance? Here are the standard coverage options you can get from the insurance provider. However, note that policies may differ from state to state, and the list below is only for your reference.
| Type of Coverage | What it does |
|---|---|
| Dwelling | Pays for reconstruction or repair of your home's structure. |
| Other structures | Pays for damage to unattached structures such as sheds and fences. |
| Personal property | Covers the repair or replacement cost of personal belongings such as clothing or furniture. |
| Loss of use | It covers hotel stays, restaurant meals, and other expenses if you must stay away from home while it's undergoing covered damage. |
| Personal liability | Pays for damages and legal expenses if you're responsible for injuring other people or damaging their property. |
| Medical payments | Pays medical bills of guests in your home, irrespective of fault. |
Allstate Home Insurance Additional Coverage (add Ons)
Allstate homeowners insurance offers a wide range of add-ons that customers can choose to complement their policy. Below is the last of the add-ons you can choose.
- Identity theft restoration - Allstate insurance pays for all the legal fees and other expenses incurred in the identity recovery process.
- Water backup coverage - The insurance provider covers water backup damage caused by a clogged drain or broken sump pump.
- Increased coverage for valuable items - Precious items such as jewelry, musical instruments, sporting equipment, and other valuable items in your house are covered under this policy. You may be required to provide sufficient evidence of the valuable item's originality.
- Business property coverage - You can purchase business property coverage; it covers items related to your business stored in your house.
- Green improvement reimbursement - This program assists in the replacement of a covered item with versions that are more energy efficient.
- Yard and garden coverage - Allstate home insurance provides a policy to raise your limits on trees, plants, and lawnmowers.
- Electronic data recovery coverage - Covers the recovery cost for losing photos or other files on your personal computer.
- Replacement cost coverage - Allstate home insurance reimburses you the cost of replacing covered items in case of damage or theft. If you are not willing to replace the damaged item, the insurance provider will pay you the diminished value of the item.
- The HostAdvantage program - The HostAdvantage program is for homeowners who rent their houses temporarily over platforms such as Airbnb. The home-sharing insurance policy covers any damage or theft of personal belongings by the renters. The policy covers up to $10,000 for each rental host period.
- Ordinance or law coverage - In the event of a covered repair, the insurance provider pays the cost of bringing it up to the current construction requirement by law.
- Extended replacement cost - In case of a disaster, the insurance policy will cover the additional amount incurred to rebuild or repair your house's structure.
- Personal injury coverage - This policy expands liability coverage to cover situations like libel and slander.
- Service line coverage - The service line coverage compensates for the cost of damage to water, sewer, or other public service lines connected to your home.
Allstate Homeowners Insurance Discounts
The average premium of your home insurance depends on your state. However, you can save a few dollars with the extensive discount and bundling options Allstate homeowners insurance provides. Here's a breakdown of the discounts Allstate offers:
| Discount | Details |
|---|---|
| Multipolicy discount | Bundling home and auto insurance can save you up to 25% |
| Claim-free discount | Switching to Allstate without a recent home insurance claim can save you up to 20% |
| Welcome discount | Switching your insurance provider to Allstate can save you up to 10% |
| Loyalty discount | Renew your policy with Allstate and save up to 10% |
| Automatic payments | Autopay can save you up to 5% |
| Early renewal discount | If you buy a new policy at least a week before it ends, you save up to 10% |
| Responsible payment discount | Paying on time and paying in full also attracts discounts |
| Homebuyer discount | There are discounts for new homebuyers |
| Safety discount | Anti-theft and fire protection can also get you discounts |
How Much Does Allstate's Home Insurance Cost?
Way.com compared Allstate's average home insurance premiums to a few top U.S. insurers. Allstate's annual rate was $1,672, 8% below the national average of $1,832. Only State Farm averaged cheaper than the others.
| Company | Average annual rate |
|---|---|
| State Farm | $1,512 |
| Allstate | $1,672 |
| Nationwide | $2,192 |
| Farmers | $2,202 |
| USAA | $1,787 |
How Do I Buy Allstate Homeowners Insurance?
Are you considering buying Allstate homeowners insurance? Here are the steps to purchase Allstate insurance:
1. Determine your coverage – Determine how much it will cost to replace your belongings and reconstruct your house. You can estimate building expenses in your area with online tools and a home inventory.
2. Choose how you want your quote – You can begin the process by visiting the Allstate website, calling the company, or using their online directory to locate an agent in your area.
3. Share details of your property – Share the details, such as age, address, building materials, and any recent renovations. You may also have to provide additional details, like the age of the water heater, if you have a fireplace, or if you've had any recent plumbing or electrical work.
4. Keep present or recent policy handy – Always keep your present policy or the recent one handy to compare and ensure that you are getting the right amount of coverage.
5. Buy the new policy – If you buy it through the website, you will be given the estimate once you have given all the required details. Then, you'll be directed to call an agent to finalize the quote.
6. Cancel your existing policy – If you currently use a policy, you must inform the provider about the switch and cancel the existing plan. Also, ensure that the new policy is active to avoid any gaps in coverage while canceling the previous policy.
Filing a claim with Allstate
Filing your Allstate home insurance claim can be done by phone, online, or through the Allstate app. Here are the steps you need to follow:
1. Police report – If the damage is caused by a crime such as theft or vandalism, first report it to the police.
2. Call Allstate agent – You can file the claim online or through the mobile app. However, if you are filing through phone, contact your Allstate agent for a smoother filing. Keep details of the damage, causes, and time or date of occurrence handy.
3. Document damage – Take sufficient photos and videos of the damage to provide proof of the claim. You can do this in the Allstate app as well.
4. Carry out urgent repairs – If the damage harms your house, such as a water leak, you can repair it and keep the receipts for reimbursement.
5. Track your claim – Allstate will provide a tracking number once a claim is filed. The provider will then look into the claim and assist you in gathering estimates for the repair.
You can file a claim on the Allstate website or by phoning the claims division.
Allstate customer care number: 1-800-ALLSTATE (1-800-255-78283).
Allstate's claims department: 1-800-255-7828.
Allstate Home Insurance vs. the Competition
Comparing Allstate with its competitors will give you a clearer picture of how these policies fare in the market.
Allstate vs. State Farm
In our top 10 list of best home insurance providers, State Farm stands second, while Allstate stands third, along with USAA. Both Allstate and State Farm offer a range of policies and standard coverage that includes water backup and valuable coverage. In addition to this, Allstate also covers rental home damage and theft.
Though Allstate is more expensive than State Farm, bundling homeowners insurance with other policies, claims-free discounts, and loyalty discounts can considerably reduce the rates. Unlike State Farm, Allstate also offers new home credit, adding benefits.
According to AM Best ratings, State Farm gets an A++, and Allstate gets an A+ for financial strength. Both companies offer online quotes and mobile apps. Also, since June 2023, both providers have no longer written California house insurance.
Allstate vs. Farmers
One of the things that differentiates Allstate and Farmers Home Insurance from one another is the number of customer complaints they receive from state bureaus. For a firm of its size, Farmers receives a lower number of complaints than was anticipated, but Allstate receives a greater number.
Aside from that, Farmers and Allstate share many similarities, such as discounts for purchasing many policies at once or installing specific safety and security systems in your house. They offer comprehensive websites that include access to online rates, the ability to file and track claims, pay bills, and educational information regarding insurance.
Allstate vs. USAA
Allstate and USAA rank third on our top 10 home insurance providers list. While Allstate insurance is open to all, USAA can be availed only by military members, veterans, and their immediate families.
Both providers offer coverage for valuables and water backup. However, identity theft protection is included with USAA but is optional for Allstate. Both companies offer an online platform and mobile app for convenient purchase and maintenance of policies.
How to Cancel an Allstate Policy
All policy cancellations for Allstate are carried out by phone. Here are the steps you can follow to get your policy canceled.
1. Gather all information
To cancel your Allstate coverage, keep all details, such as your name, address, Social Security number, policy number, and driver's license number handy. If switching insurers, you may have to provide the new policy details.
2. Decide on a policy end date
When changing insurance, leave a modest overlap between your old and new policies to avoid coverage gaps.
3. Contact insurer
Calling 1-800-676-5456 to cancel your Allstate policy is the easiest way.
4. Pay cancellation fee
All policies under Allstate can be terminated at any time but will attract cancellation fees.
5. Confirm cancel
Your policy cancellation should be confirmed by mail or email. Contact Allstate to confirm cancellation if you don't hear back from them by the policy's expiration date.
Allstate Online Features and App
In this era of digitalization, convenience has taken over most of our buyer decisions. Allstate's 'myAllstate' app bridges this gap and brings everything Allstate within your reach. The Allstate app lets you:
- View and update your policy details
- Pay bills
- Make changes to your coverages, limits, and deductibles
- Access your digital ID card
- Get safe-driving feedback with Drivewise
- Find cheap gas
- Discover your climate risks
Key Customer Satisfaction Survey Findings — Allstate
Consumer complaints:
According to statistics collected over three years by the National Association of Insurance Commissioners for home insurance, Allstate received more complaints from state regulators than was anticipated concerning the company's size.
Consumer experience
Website: Allstate's site simplifies claim filing, quotation requests, and bill payments. The website provides articles, videos, and calculators for additional information on home insurance.
App:The Allstate mobile app lets you pay bills, access policy paperwork, contact your agent, process claims, and evaluate your home's climate hazards with Allstate's mobile app.
Claims: Claims can be filed through the Travelers app, website or by calling 800-252-4633.
Customer service - Call your local Allstate agent or 800-726-6033 for support. You can message your agent via the mobile app or email Allstate from its website.
Overall Survey Takeaways
According to J.D. Power's policyholder survey, Allstate has received low customer satisfaction. The National Association of Insurance Commissioners reported that Allstate home insurance received half as many complaints as average for its size.
Another key point to note is that local insurers sell Allstate homeowners insurance. Even when you purchase your policy online, you are prompted to contact your local agent to take the application further. The agent will help you with insurance issues, discounts, and claims.
This helps to avoid big call centers and achieve a more personalized approach. However, your Allstate experience depends on where you live.
Allstate's digital tools are well-received. As of this writing, iOS users rate the main Allstate app 4.8 stars and Android users 3.9 stars. Other Allstate apps aren't as popular.
Travelers offer multi- or bundling discounts for buying vehicle or boat insurance with a homeowner's policy, but the savings are lower than we found with other insurers. Additional discounts include alarm systems, protection devices, and claims-free status.
AM Best rates Allstate A+, indicating its capacity to pay insurance claims and satisfy financial responsibilities.
FAQs
Is Allstate a good choice for home insurance?
Though Allstate premiums may not be among the lowest, they are definitely below the national average. They also offer several discount and bundling options along with the standard policy, making it a great deal for homeowners. The rates will differ depending on your state and coverage level.
Does Allstate homeowners insurance cover mold?
Allstate might pay for mold damage caused by a covered risk, like a pipe burst or flood that soaks the walls and carpet. Allstate's mold policy has a coverage limit of up to $5,000 per claim.
Can I cancel my Allstate policy online?
Allstate does not permit policy cancellation through the online platform or app. If you wish to cancel your policy, you must contact your local Allstate agent and submit a cancellation request to terminate your policy. You can contact the agent at 1-800-676-5456.
What does Allstate homeowners insurance cover?
Allstate homeowners insurance typically helps cover - your dwelling, other structures on your property, personal property, and liability for injuries or damage to someone else's property.
What does Allstate homeowners insurance not cover?
A standard Allstate home insurance policy doesn't cover damage from floods, earthquakes, normal wear and tear, or damage caused by lack of maintenance. You can, however, add flood and earthquake coverage to your policy at an additional cost, but normal wear and tear and damage due to lack of maintenance will still not be covered under the policy.
How much is Allstate homeowners insurance?
The average Allstate annual premium for home insurance is $1,672, which is less than the national average of $1,832.
Does Allstate homeowners insurance cover water damage?
According to Allstate, most home insurance plans cover unexpected and unintentional water damage, such as water heater leaks or pipe bursts. This coverage, however, does not cover water damage from wear & tear.
Does Allstate homeowners insurance cover theft?
Yes, theft is covered by Allstate's house insurance. The basic coverage from Allstate protects you against theft and damage to your belongings. Taking home appliances, even if they're not built-in, is part of this.
Does Allstate homeowners insurance cover roof leaks?
Allstate home insurance covers unexpected or accidental damage. For instance, if your roof leak results from a fire accident, hail, or wind, unless your policy excludes wind or hail, the insurance will bear the repair cost. However, damage due to lack of maintenance or wear and tear will not be covered.
Does Allstate's homeowners insurance cover tree damage?
Allstate home insurance covers structures that are not attached to houses, such as fences and sheds. But coverage for damage caused by a fallen tree depends on the reason that caused the tree to fall.
For instance, if a healthy tree falls due to strong wind and damages your covered property, the company may cover the repair costs, but if the tree was weak and rotten before the winds caused it to fall, then the insurance will not cover the damage.
What does Allstate homeowners insurance cover?
Allstate homeowners insurance typically helps cover - your dwelling, other structures on your property, personal property, and liability for injuries or damage to someone else's property.
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