Travelers Home Insurance Review 2024

Travelers Introduction and History

Travelers, founded in 1864, is one of the major property and casualty insurance firms in the U.S., offering coverage in 49 states and D.C. A safe driving app and other discounts are available from the company.

Way.com reviews Travelers' home insurance by examining customer reviews, discounts, and coverage options to help you determine if you should buy home insurance from the firm.

Travelers are among the oldest and most reputable house insurance companies due to their long-standing industry-best financial ratings, versatile policy options for most home types and budgets, and availability in virtually every U.S. state.

Travelers house insurance is ideal for homeowners who've lost coverage because it doesn't require prior home insurance. Most insurance companies won't insure properties without homeowners insurance for even a month.

Travelers Home Insurance Pros and Cons

While Travelers is a major insurance provider in America, here are a few pros and cons of buying Travelers insurance.

Travelers Home Insurance Review

Customer and agency reviews are a great start to researching the insurance company you are considering. It gives you a greater understanding of the stability and performance of the insurance company.

When an insurance company has positive ratings, it signifies reliability and customer satisfaction. The Travelers home insurance ratings provided by J.D. Power, A.M. Best, and Way.com are here.

The overall rating for Travelers Homeowners Insurance suggests they are a good company from which to buy your home insurance. However, services and policies may differ depending on your state.

Where Is Travelers Home Insurance Available?

Travelers' homeowners insurance is available in 47 states and Washington, D.C. It's unavailable in California and Florida.

Travelers Home Insurance Coverage Options

Are you considering Travelers homeowners insurance? Here are the standard coverage options you can get from the insurance provider. However, note that policies may differ from state to state, and the list below is only for your reference.

Travelers Home Insurance Additional Coverage (add ons)

Travelers homeowners insurance offers a wide range of add-ons that customers can choose to complement their policy. Below is the last of the add-ons you can choose.

• Special personal property coverage - If calamities mentioned in your insurance steal or destroy your goods, standard personal property coverage pays compensation. This add-on covers any disaster damage unless your insurance excludes it.
• Contents replacement cost - Travelers will give you enough to buy new replacements for stolen or destroyed things, not depreciated ones.
• Additional replacement cost coverage - This gives extra payments if your home is destroyed and rebuilding costs exceed your dwelling coverage limit.
• Additional replacement cost coverage - If your homeowners policy doesn't cover valuable things, you can increase your coverage or place them on a separate policy.
• Sump pump overflow and water backup - The policy covers your house against floods caused by drains, sewer lines, or sump pump back up.
• I.D. fraud - Travelers may refund you up to $25,000 if your personal information is stolen and used illegally.
• Green home coverage - This rider pays for eco-friendly house repairs and rebuilds after a covered claim.

Travelers Home Insurance Coverage Limits

Travelers' homeowners insurance offers a wide range of coverage levels. Coverage levels impact your overall premium amount; hence, here's a list of coverage levels and their average annual rates for your understanding.

Travelers Homeowners Insurance Discounts

The average premium of your home insurance depends on your state. However, you can save a few dollars with Travelers homeowners insurance's extensive discount and bundling options. Discounts may differ on your location. Check with your agent for any clarification. Here's a breakdown of the discounts offered by Travelers:

How Much Does Travelers Home Insurance Cost?

Way.com compared Travelers’ average home insurance premiums to a few top U.S. insurers. Travelers' annual rate, at $2,192, is much higher than the national average of $1,832.

How Do I Buy Travelers Homeowners Insurance?

Are you considering buying Travelers homeowners insurance? Travelers generally practice direct selling of their policies. Hence, looking for a local agent to assist you with the policy and procedures is best. Here are the steps to purchase Travelers insurance:

1. Determine your coverage - Determine how much it will cost to replace your belongings and reconstruct your house. You can estimate building expenses in your area with online tools and a home inventory.

2. Contact a Travelers' Agent - You can begin the process by visiting the Travelers website, calling the company, or using their online directory to locate an agent in your area. The agent will walk you through all the necessary information and discounts you are eligible for.

3. Share details of your property - Share the details, such as age, address, building materials, and any recent renovations. You may also have to provide additional details, like the age of the water heater, if you have a fireplace, or if you've had any recent plumbing or electrical work.

4. Keep present or recent policy handy - Always keep your present policy or the recent one handy to compare and ensure that you are getting the right amount of coverage.

5. Buy the new policy - If you buy it through the website, you will be given the estimate once you have given all the required details. Then, you'll be directed to call an agent to finalize the quote.

Filing a Claim with Travelers

Filing your Travelers home insurance claim can be done by phone or through the Travelers website. Here are the steps you need to follow:

1. Police report - If the damage is caused by a crime such as theft or vandalism, first report it to the police.

2. Call Travelers agent - You can file the claim online or through the mobile app. However, if you are filing through phone, contact your Nationwide agent for a smoother filing. Keep details of the damage, causes, and time or date of occurrence handy.

3. Document damage - Take sufficient photos and videos of the damage to provide proof of the claim. You can do this in the Travelers app as well.

4. Carry out urgent repairs - If the damage harms your house, such as a water leak, you can repair it and keep the receipts for reimbursement.

5. Track your claim - Travelers will provide a tracking number once a claim is filed. The insurance company will then look into the claim and assist you in gathering estimates for the repair.

Travelers customer care number: 1-866-336-2077

Travelers Home Insurance vs. the Competition

Comparing Travelers with its competitors will give you a clearer picture of how these policies fare in the market.

Travelers vs. Liberty Mutual

Travelers and Liberty Mutual offer standard homeowners insurance coverage like their competitors. While other insurance providers offer identity theft and water backup in the standard policy, Travelers and Liberty Mutual provide them as additional policies.

Travelers offer earthquake coverage plus a "green improvement" option to reconstruct your home to be more sustainable, unlike Liberty Mutual. Most discounts offered by these insurance providers also differ. For instance, Travelers offers discounts for safety equipment such as alarm systems and smoke alarms. Liberty Mutual offers discounts for newly remodeled homes.

In terms of states covered, Liberty Mutual covers all 50 states and Washington, D.C. Travelers cover all except California and Florida. When choosing a firm, thoroughly review their standard coverage and choices to customize your insurance.

Travelers vs. Lemonade

Though Travelers offers online quotes, claims, and bill payments, they also offer direct business through phone or local agents. The difference is that Lemonade does business online, from quote to claim, and it's all done online.

Both companies provide regular homeowners policies, but Lemonade offers replacement cost coverage at no extra cost. Travelers charge extra for that. Travelers offer "green improvement" coverage, unlike Lemonade.

Both provide discounts on alarm systems, defensive gadgets, and bundles. However, no loyalty or home remodeling discounts are available. Lemonade does not offer a claims-free discount like Travelers. Also, Travelers covers more states than Lemonade. Travelers' home insurance is available in 48 states, and Washington D.C. Lemonade has only 22 states.

Travelers vs. Allstate

Top U.S. insurers Travelers and Allstate provide a variety of homeowner coverage alternatives. Travelers have fewer customer complaints to state regulators than expected for its size, while Allstate has more. That means Travelers may be better at satisfying policyholders.

Both firms provide online rates, payments, and claim filing on their websites. If needed, Allstate and Travelers agents can provide more customized care.

How to Cancel a Travelers Policy

Here are the steps you can follow to get your policy canceled.

• To cancel your policy by phone, call the traveler's agent at 1-800-842-5075.
• You can also write a letter to the provider that includes details such as your name, policy number, and the policy end date.
• To cancel in person, visit your nearest Travelers insurance office and contact an agent.

Travelers Online Features and App

In this era of digitalization, convenience has taken over most of our buyer decisions. The Travelers app lets you:

• Download insurance cards
• Pay bills
• Track roadside assistance
• File and track claims
• Manage or update policies
• Contact your agent
• Live chat with a representative

Key Customer Satisfaction Survey Findings — Travelers

Consumer Grievance Management

According to the NAIC statistics, Travelers have had fewer home insurance complaints to state regulators for the last three years than expected.

Consumer Experience

Website - From online quotes to policy management, Travelers' site makes it straightforward. You can read about home insurance, contact your agent, pay your bills, amend your policy, and monitor claims on the site.

App: Travelers include iOS and Android apps. The app lets you check policy information, pay bills, report claims, and set up autopay.

Filing Claims - Claims can be filed through the Travelers app, website or by calling 800-252-4633.

Customer service - Travelers customer care is available 24/7 at 866-336-2077. An agent is available on the website for live chat on weekdays from 7 a.m. to 6 p.m. ET, but not on the app.

Overall Survey Takeaways

Travelers home insurance covers standard and optional insurance policies in all states except California and Florida. Even with a strong financial stability rating of A++ from A.M Best, a lack of discounts could be a turn-off for many buyers.

A standard Home Insurance policy protects your dwelling, additional structures, personal liability, personal property, guest medical care, and loss-of-use coverage.

Travelers offers water backup, identity theft, and replacement costs in its optional coverage like most other companies. The 'Green' coverage policy pays for repairing or replacing a covered item with an eco-friendly substitute.

Unfortunately, Travelers does not offer discounts for customer loyalty, auto-pay, or electronic document delivery like other insurers in our review.

Travelers offer multi- or bundling discounts for buying vehicle or boat insurance with a homeowners policy, but the savings are lower than we found with other insurers. Additional discounts include alarm systems, protection devices, and claims-free status.