Tires, towing, and lockout service are the three fundamental components of Tesla roadside assistance.
The details of each covered roadside assistance service are listed below.
You can drive your Tesla to the closest service shop to get your flat tire fixed or replaced with a new tire by calling Tesla's roadside assistance team in some areas. The roadside support crew will come to install your original wheel and remove the loaner if you don't return the loaner wheel to Tesla in three days.
Tesla roadside assistance will tow your car for free, up to a distance of 50 miles, to the closest servicing facility if there isn't a loaner wheel available. You will be charged more if the service center is more than 50 miles away.
Towing an outside-parked pickup truck is part of Tesla roadside assistance. You can call roadside assistance to tow your Tesla if it breaks down and is not operable due to a mechanical or technological defect covered by warranty. Within 500 miles, they will tow your Tesla for free to the closest Tesla service facility; any distance beyond that will cost money. You will be charged a fee for the towing on your repair bill if the service center concludes that a warrantable issue was not the root of the fault.
You can call Tesla roadside assistance if you unintentionally lock your keys in the car, and they will try to release it remotely. However, you must be at a location with an internet (3G, 4G, or Wi-Fi) service to function.
Roadside assistance will send a qualified tow service provider within 50 miles to manually open the doors if they cannot unlock the vehicle remotely. Roadside assistance will offer a one-time courtesy tow within 50 miles to a service facility where a replacement key fob can be made if you've lost the key fob and need to be towed. The cost of creating the key fob is on you.
You are qualified to receive roadside assistance services for your electric vehicle if you possess a Tesla protected by an extended service agreement or the manufacturer's New or Used Basic Vehicle Limited Warranty.
If you're a new owner, the coverage starts when the car is delivered and lasts for four years or 50,000 miles, whichever comes first. All year long, roadside assistance services are offered around the clock.
You can ask the roadside assistance staff through the Tesla mobile app. It is accessible every day of the year, twenty-four hours a day, seven days a week.
How to submit a request is as follows:
Tesla Roadside Assistance may charge additional fees for accidents and collisions. Depending on your warranty coverage, they may not be covered.
You will no longer be eligible for free roadside assistance from Tesla after your initial warranty period expires. You can still utilize the service but must pay for necessary repairs or transportation.
Within 30 days or 1,000 miles, after the warranty on your new or used car expires, you can purchase the Tesla Extended Service Warranty:
It varies in price from $2,000 to $5,000, depending on the length of coverage and model.
Yes, Tesla roadside assistance is free for vehicles covered by an active Tesla Basic Vehicle Limited Warranty or Extended Service Agreement. The coverage is valid for the entire warranty period, four years or 50,000 miles for the Basic Vehicle Limited Warranty and eight years or 100,000 miles for the Extended Service Agreement.
The response time for Tesla roadside assistance depends on the time of day, location, and severity of the issue.
Yes, Tesla offers complimentary roadside assistance for vehicles covered by an active Tesla Basic Vehicle Limited Warranty or Extended Service Agreement.
Yes, Tesla comes with roadside assistance for the Extended Service Agreement or the Basic Vehicle Limited Warranty.
For vehicles covered by an active Tesla Basic Vehicle Limited Warranty or Extended Service Agreement, Tesla Roadside Assistance ("Roadside Assistance") is a free service.
Yes, Tesla roadside assistance covers flat tires.
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